At a Glance
- Tasks: Lead a dynamic team to achieve operational goals and ensure top-notch service delivery.
- Company: Join a leading company in the food industry with a focus on teamwork and excellence.
- Benefits: Enjoy competitive pay, free meals, onsite parking, and a supportive work environment.
- Other info: Flexible shifts, in-house training, and opportunities for career progression await you!
- Why this job: Make a real impact while developing your leadership skills in a fast-paced setting.
- Qualifications: A-levels or equivalent; experience in a similar role preferred but not essential.
The predicted salary is between 22950 - 28050 £ per year.
Team Leader
Operations - Fixed Term Contract - 12 Month - Can go PERM!
Job Overview
Regular roster of 3 on 3 off shift, availability for 07:00am - 4:30pm, Free onsite parking, complimentary meals and refreshments, free uniform, free life insurance, company sick pay, pension scheme.
Start dates ASAP subject to referencing.
As a Team Leader you will support the unit operations in managing the daily operation, taking ownership and accountability for meeting operational objectives and targetsthrough the effective management of the day shift team.
What will life as a Team Leader in the gategroup team look like for you.
- Competitive salary and benefits
- Inhouse training and development
- Complimentary meals & beverages
- Free Uniform
- Company sick pay
- Free on-site parking
- Paid Holiday
- Regular shift patterns
- Pension scheme to help you save for your future
- Bespoke employee support programme, including free counselling sessions
- Refer a friend scheme with generous bonuses for each successful referral
- Access to a great discount platform, saving you money on everyday purchases and so much more
- Cycle to work scheme
Main Duties and Responsibilities
- Plan and manage the team’s output to ensure delivery of business, section and customer targets.
- Carry out performance monitoring of team members on a daily basis and escalate concerns to Duty Manager or Unit Manager.
- Ensure shift briefings, capture of key information and display / report relevant KPI’s.
- Attend/conduct daily operational meetings/briefings.
Present accurate information and data as requested.
- Resolve conflict/provide solutions by exercising high levels of influencing, negotiation and communication skills.
- Create a positive working environment.
- Maintain legal/compliance across health and safety, food safety, Department for Transport (Df T), security, gate OPEX (in-house operational excellence programme).
- Point of contact between the unit and the airside operation as required during the day
- Contribute and manage within defined systems of working to ensure quality of product, service to the customer and team progression/development.
- Follow company, process and section procedures.
- Instigate and support continuous improvement initiatives.
- Deputise for Duty Manager when required.
- Rotate through different departments/units as reasonably required.
- Ability to cover a 7-day operation
- To meet all targets and deadlines as requested
Qualifications and Experience
Education
- A-levels or equivalent and/or relevant work experience.
Work Experience
- Extensive experience in a similar role, Previous experience in the food industry preferred.
- Working knowledge of Basic Hygiene
- Ideally some experience in a production/manufacturing/stores environment
- Experience of working in a fast-paced deadline driven environment.
- Demonstrable experience of taking accountability
Skills & Knowledge
- Numerate and literate, ability to interface with management
- Must demonstrate integrity, confidentiality and professionalism at all times
- Ability to work efficiently using own initiative to resolve issues
- Ability to build relations and manage diverse teams
- Effective verbal and written communication skills in English,
- Good working knowledge of Microsoft Applications (Outlook, Word, Excel)
- Ability to work under pressure and to tight timescales, prioritising as appropriate
- Proactive and positive/flexible attitude
Previous experience in a catering or hospitality role is desirable but not essential.
You must be able to work shifts and be keen to learn.
In addition to job - related training, you will develop your skills in team work, time management, multi-tasking, communication and attention to detail.
All applicants must have the right to work in the UK, undertake a CRC (Criminal Record Check) and provide 5 years of checkable referencing history.
For anytime spent outside the uk exceeding 6 months, you must be able to provide a CRC (Criminal Record Check) for that country.
If you share our values of excellence, passion, respect and responsibility, don’t miss out on this opportunity to join our team.
Apply
TODAY .
Team Leader Operations (Days) in Birmingham employer: gategroup
Gategroup is an exceptional employer, offering a supportive work environment for Warehouse Operatives in Woolsington, Newcastle Upon Tyne. With a strong focus on employee well-being, we provide complimentary meals, free life insurance, and a comprehensive pension scheme, alongside opportunities for in-house training and development. Our culture promotes teamwork and flexibility, ensuring that every team member can thrive while contributing to our commitment to quality and safety.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader Operations (Days) in Birmingham
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Team Leader Operations (Days) in Birmingham
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at gategroup
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at gategroup. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
