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- Tasks: Manage key customer relationships and ensure satisfaction across teams.
- Company: Dynamic company in sustainable aviation catering with a focus on excellence.
- Benefits: Competitive salary, travel opportunities, and a culture of growth and respect.
- Why this job: Make a real impact while building trust and solving problems in a vibrant industry.
- Qualifications: Fluent in Korean and English, with account management experience and strong presentation skills.
- Other info: Join a diverse team committed to sustainability and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Be the voice between cultures to make things happen! We need a commercially savvy, Korean-speaking Account Manager who can own a key customer relationship and make sure both sides get what they need.
What you'll be doing:
- You're the go-to person for your account. You'll run business reviews, present performance data, and keep everyone – customer and internal teams – aligned and happy. Think operations, finance, culinary, compliance. You'll coordinate them all.
- Keeping tabs on account profitability with finance and ops
- Making sure menus are priced right and contracts stay profitable
- Sorting invoices, forecasts, and billing so nothing slips through
- Handling customer audits alongside ops and compliance
- Presenting menu changes and commercial proposals (in English and Korean)
- Spotting opportunities to improve the relationship and grow the business
- Using data to back up decisions and challenge the norm when needed
You'll report to the Commercial Director on account performance, revenue, and any issues that need fixing.
What you need:
- Fluent Korean and English (written and spoken)
- Account management or customer service experience in catering, hospitality, or aviation
- A solid grasp of commercial basics – costing, pricing, P&L
- Confident presenting to senior stakeholders
- Strong with Excel, PowerPoint, Word
- Happy to travel as required
- Someone who stays calm under pressure and gets stuck in
Why it matters:
You'll have real ownership over an important account, working directly with senior leadership. This isn't box-ticking – it's about building trust, solving problems, and making a tangible commercial difference.
Our values:
- Excellence - runs through everything we do. You'll work with people who care about getting it right, where quality isn't a checkbox but a mindset. We invest in your craft because when you grow, we all soar. We value our people!
- Passion - fuels us. Whether you're in the kitchen, on the tarmac, or behind a desk, you'll feel the buzz of an industry that never sleeps. Your ideas matter, your voice is heard, and the work you do today lands on a tray table tomorrow.
- Responsibility - means something here. We're shaping the future of sustainable aviation catering, reducing waste, championing local suppliers, and making choices that protect the planet our passengers fly over. You'll be part of something that goes beyond profit.
- Respect - isn't negotiable. Different backgrounds, different talents, one team. We celebrate what makes each person unique and build a culture where everyone belongs, grows, and succeeds together.
Join us, and you're not just clocking in—you're elevating every journey, including your own.
Customer Account Manager - Korean in Ashford employer: gategroup
Contact Detail:
gategroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager - Korean in Ashford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to account management. Think about how you can showcase your experience in catering or hospitality while highlighting your Korean language skills.
✨Tip Number 3
Showcase your data skills! Be ready to discuss how you've used data to drive decisions in past roles. This will resonate well with hiring managers looking for someone who can back up their proposals with solid evidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Customer Account Manager - Korean in Ashford
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for the role shine through in your application. We want to see that you’re not just looking for a job, but that you’re genuinely excited about being a part of our team and making a difference in the industry.
Tailor Your CV: Make sure your CV highlights relevant experience in account management or customer service, especially in catering, hospitality, or aviation. We love seeing how your skills align with what we need, so don’t be shy about showcasing your achievements!
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so get to the point while still showing off your personality. Remember, you’re telling us why you’re the perfect fit for this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at gategroup
✨Know Your Numbers
Brush up on your financial knowledge, especially around P&L, costing, and pricing. Be ready to discuss how you’ve managed account profitability in the past and how you can apply that to this role.
✨Showcase Your Bilingual Skills
Since this role requires fluency in both Korean and English, prepare to demonstrate your language skills during the interview. Practice presenting a mock business review or proposal in both languages to show your comfort level.
✨Prepare for Stakeholder Engagement
Think about examples where you've successfully presented to senior stakeholders. Be ready to share how you kept teams aligned and happy, as well as how you handled any challenges that arose.
✨Emphasise Your Problem-Solving Skills
This role is all about building trust and solving problems. Prepare specific examples of how you've identified opportunities for improvement in past roles and how you tackled them effectively.
