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For Companies At a Glance
- Tasks: Be the key link between cultures, managing customer relationships and ensuring satisfaction.
- Company: Join a dynamic team in sustainable aviation catering with a focus on excellence.
- Benefits: Competitive salary, growth opportunities, and a chance to make a real impact.
- Why this job: Own an important account and work directly with senior leadership to drive change.
- Qualifications: Fluent in Korean and English, with experience in account management or customer service.
- Other info: Embrace a culture of respect, passion, and responsibility while shaping the future.
The predicted salary is between 28800 - 48000 £ per year.
Be the voice between cultures to make things happen! We need a commercially savvy, Korean-speaking Account Manager who can own a key customer relationship and make sure both sides get what they need.
What you'll be doing:
- You're the go-to person for your account.
- You'll run business reviews, present performance data, and keep everyone – customer and internal teams – aligned and happy.
- Think operations, finance, culinary, compliance. You'll coordinate them all.
- Keeping tabs on account profitability with finance and ops.
- Making sure menus are priced right and contracts stay profitable.
- Sorting invoices, forecasts, and billing so nothing slips through.
- Handling customer audits alongside ops and compliance.
- Presenting menu changes and commercial proposals (in English and Korean).
- Spotting opportunities to improve the relationship and grow the business.
- Using data to back up decisions and challenge the norm when needed.
- You'll report to the Commercial Director on account performance, revenue, and any issues that need fixing.
What you need:
- Fluent Korean and English (written and spoken).
- Account management or customer service experience in catering, hospitality, or aviation.
- A solid grasp of commercial basics – costing, pricing, P&L.
- Confident presenting to senior stakeholders.
- Strong with Excel, PowerPoint, Word.
- Happy to travel as required.
- Someone who stays calm under pressure and gets stuck in.
Why it matters:
You'll have real ownership over an important account, working directly with senior leadership. This isn't box-ticking – it's about building trust, solving problems, and making a tangible commercial difference.
Our values:
- Excellence - runs through everything we do. You'll work with people who care about getting it right, where quality isn't a checkbox but a mindset. We invest in your craft because when you grow, we all soar. We value our people!
- Passion - fuels us. Whether you're in the kitchen, on the tarmac, or behind a desk, you'll feel the buzz of an industry that never sleeps. Your ideas matter, your voice is heard, and the work you do today lands on a tray table tomorrow.
- Responsibility - means something here. We're shaping the future of sustainable aviation catering, reducing waste, championing local suppliers, and making choices that protect the planet our passengers fly over. You'll be part of something that goes beyond profit.
- Respect - isn't negotiable. Different backgrounds, different talents, one team. We celebrate what makes each person unique and build a culture where everyone belongs, grows, and succeeds together.
Join us, and you're not just clocking in—you're elevating every journey, including your own.
Locations
Customer Account Manager - Korean in Ashford, Kent employer: gategroup
Contact Detail:
gategroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager - Korean in Ashford, Kent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more connections you make, the better your chances of landing that Customer Account Manager role.
✨Tip Number 2
Prepare for interviews by practising your presentation skills. Since you'll be presenting to senior stakeholders, get comfortable with your data and proposals. Role-play with a friend or use our resources to nail those key points in both English and Korean.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you've turned challenges into opportunities. This will demonstrate your ability to build trust and make a tangible difference in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Customer Account Manager - Korean in Ashford, Kent
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for the role shine through in your application. We want to see that you’re not just ticking boxes but genuinely excited about being the voice between cultures and making a difference.
Tailor Your CV: Make sure your CV highlights relevant experience in account management or customer service, especially in catering, hospitality, or aviation. We love seeing how your skills align with what we need!
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so get to the point about why you’re the perfect fit for the Customer Account Manager role and how you can contribute to our values.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at gategroup
✨Know Your Numbers
Brush up on your financial knowledge, especially around P&L, costing, and pricing. Be ready to discuss how you’ve managed account profitability in the past and how you can apply that to this role.
✨Showcase Your Bilingual Skills
Since this role requires fluency in both Korean and English, prepare to demonstrate your language skills during the interview. Practice presenting a mock business review or proposal in both languages to show your comfort level.
✨Prepare for Stakeholder Engagement
Think about how you would present to senior stakeholders. Prepare examples of how you've successfully communicated with different teams in the past, and be ready to discuss how you would keep everyone aligned and happy.
✨Emphasise Your Problem-Solving Skills
This role is all about building trust and solving problems. Come prepared with specific examples of challenges you've faced in account management and how you turned them into opportunities for growth.
