Customer Services Representative
The Company
Looking for an opportunity to join a growing international business where you'll play a key role in supporting customers across Europe?
We're working with a well-established manufacturer looking to add a Customer Services Representative to their team. This Customer Services Representative role offers the opportunity to join a company known for supplying specialist products into demanding global markets. The European team continues to grow due to increasing customer demand, creating an exciting opportunity for a Customer Services Representative to develop within the business.
As a Customer Services Representative, you'll be joining a collaborative team where customer service, communication and attention to detail are highly valued. This role is fully office-based and offers the opportunity to build long-term relationships with customers across the EMEIA region.
Role and Responsibilities
As a Customer Services Representative, your key responsibilities will include:
Managing customer orders from receipt through to delivery
Processing and updating orders within the ERP system
Communicating order amendments and updates to customers
Working closely with internal departments and shipping teams to coordinate deliveries
Managing customer enquiries, complaints and post-sales support activities
This Customer Services Representative position offers variety and the opportunity to make an impact within the team.
Key Requirements
To be considered for this Customer Services Representative, you will need:
Previous customer service or customer support experience
Strong communication and relationship-building skills
Good IT literacy, including Microsoft Office applications
Excellent organisational skills and attention to detail
Ability to manage multiple activities within a fast-paced environment
French or German language skills would be advantageous but are not essential.
What They Can Offer You
As the new Customer Services Representative, you can expect:
Salary: £28,000
Fully office-based position
Holiday entitlement: 25 days plus
Customer Services Representative in Wokingham employer: Gas
At Orion Smart Metering, we pride ourselves on being an excellent employer, offering a supportive work culture that values your skills and hard work. With competitive pay, generous holiday allowances, and opportunities for career progression, our Dual Fuel Engineers enjoy a stable role with strong earning potential. Located in the heart of the UK, we provide all necessary tools and resources, ensuring you can focus on delivering exceptional service while benefiting from monthly incentives and a collaborative team environment.
