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- Tasks: Support homeowners and builders with customer care queries in a dynamic team.
- Company: Join Gas World, a leading mechanical contractor in the South West.
- Benefits: Full training, competitive salary, and career progression opportunities.
- Why this job: Kickstart your career in construction with a supportive team and hands-on experience.
- Qualifications: Strong communication skills and a positive attitude; no prior experience needed.
- Other info: Perfect for school or college leavers eager to learn and grow.
The predicted salary is between 800 - 1400 £ per month.
Gas World are a large mechanical contractor working across the South West in the new build housing sector. We are seeking a Trainee Customer Care Advisor to join our Customer Care team, supporting new-build house builders and their homeowners with support following the installations we have carried out for them. This entry-level position is ideal for someone with strong communication skills, a positive attitude, and a desire to build a career within the construction and building services industry. Full training will be provided.
Key Responsibilities
- Act as a first point of contact for customer care queries from house builders, site teams, and homeowners.
- Log, track, and update all customer issues using our internal systems.
- Coordinate appointments for engineers to attend heating and plumbing remedial works.
- Provide clear and timely communication to customers regarding job status, appointment times, and next steps.
- Assist in producing job reports, documentation, and follow-up notes after engineer visits.
- Work closely with engineers, planners, and site teams to ensure issues are resolved efficiently.
- Maintain accurate records of warranty and non-warranty work.
- Support the Customer Care Manager with administrative tasks as required.
- Uphold the company’s commitment to excellent customer service and professionalism.
Skills & Qualities
- Strong verbal and written communication skills.
- Excellent organisational skills and attention to detail.
- Ability to remain calm under pressure and handle queries professionally.
- A willingness to learn technical aspects of heating and plumbing systems (full training provided).
- Good IT skills, including experience with email, spreadsheets, and CRM systems (training available).
- Positive attitude, reliability, and a strong work ethic.
Qualifications & Experience
- No previous industry experience required - training will be provided.
- Experience in a customer service or administrative role is beneficial but not essential.
- GCSEs or equivalent preferred.
What We Offer
- Full training and ongoing support to develop your skills.
- Opportunities for career progression within Customer Care or Technical roles.
- A friendly and supportive team environment.
- Competitive salary.
- Apprenticeship and training opportunities available.
Ideal For
School / College leaver looking to start an office based career in Customer Care.
Job Type: Permanent
Work Location: In person
Trainee Customer Care Advisor in Bristol employer: Gas World Ltd
Contact Detail:
Gas World Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Customer Care Advisor in Bristol
✨Tip Number 1
Get to know the company! Research Gas World and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role is all about interacting with customers, try role-playing common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the team at Gas World.
We think you need these skills to ace Trainee Customer Care Advisor in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about customer care, make sure to highlight your strong verbal and written communication skills in your application. We want to see how you can convey information clearly and positively!
Be Organised and Detail-Oriented: Mention any experiences that showcase your organisational skills and attention to detail. This will help us see how you can manage customer queries and keep track of important information effectively.
Express Your Willingness to Learn: Let us know about your eagerness to learn the technical aspects of heating and plumbing systems. We love candidates who are ready to grow and develop their skills with us!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and get you started on your journey with StudySmarter!
How to prepare for a job interview at Gas World Ltd
✨Know the Company
Before your interview, take some time to research Gas World. Understand their values, the services they provide, and their position in the new build housing sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Trainee Customer Care Advisor, strong communication is key. Prepare examples from your past experiences where you've successfully handled customer queries or worked in a team. Practising clear and concise responses will help you shine during the interview.
✨Demonstrate Your Organisational Skills
Since the role involves logging and tracking customer issues, be ready to discuss how you stay organised. You could mention tools or methods you use to manage tasks effectively. This will reassure the interviewers that you can handle the administrative aspects of the job.
✨Embrace a Positive Attitude
Gas World is looking for someone with a positive attitude and a willingness to learn. During the interview, express your enthusiasm for the role and your eagerness to develop your skills in customer care and technical aspects of heating and plumbing systems. A can-do attitude can make a lasting impression!
