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- Tasks: Provide operational support and manage client records with precision and care.
- Company: Join a supportive team dedicated to making a difference in residents' lives.
- Benefits: Enjoy 25 days holiday, on-site parking, and a collaborative work environment.
- Other info: Perfect for those looking to grow in a dynamic and impactful role.
- Why this job: Be the friendly face that helps residents navigate their appointments and queries.
- Qualifications: Strong organisational skills and excellent communication abilities are a must.
The predicted salary is between 30000 - 42000 £ per year.
To provide comprehensive operational support for PCM, ensuring efficient, accurate, and confidential management of client records and administrative tasks.
Key Responsibilities
- Administrative Duties
- Act as a primary point of contact for residents to allocate appointment timeslots, cancel/reschedule appointments, provide necessary updates and address routine queries in a professional and empathetic manner.
- Forward call residents to schedule appointments to ensure access.
- Respond promptly and professionally to text messages and emails, prioritising urgent or time-sensitive matters.
- Perform general administrative tasks including typing, scanning, photocopying, emailing, and mail handling.
- Maintain well-organised filing systems and databases.
- Client & Team Liaison
- Coordinate effectively with contract managers and inspectors.
- Handle resident communications across multiple platforms, including phone, email, voicemail, and text.
- Data & Document Handling
- Enter and update client data within the FSM (Field Service Management) system.
- Compile and send reports; respond to requests for information.
- Build and review basic reports using inspection results and internal data.
- Maintain a high level of accuracy and attention to detail when reviewing documentation.
- Operational Support
- Provide general support across the Operational Support Team as needed.
- Prioritise tasks effectively while managing multiple responsibilities simultaneously.
Skills & Experience Required
- Strong organisational skills and keen attention to detail.
- Excellent verbal and written communication abilities.
- Proficiency in Microsoft Office applications.
- Ability to handle sensitive and confidential information with discretion.
- Experience working collaboratively within a team environment.
Benefits
- On site parking
- 25 days holiday + Bank Holidays
Administrator in Wilmington employer: Gas Advisory Services T/A Phoenix Compliancy Management (PCM)
Contact Detail:
Gas Advisory Services T/A Phoenix Compliancy Management (PCM) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Wilmington
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for an Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on showcasing your organisational skills and attention to detail, as these are key for the role.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly through our website and express your interest. A little initiative can go a long way!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in their minds. Mention something specific from the interview to show you were engaged and are genuinely interested in the position.
We think you need these skills to ace Administrator in Wilmington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administrator role. Highlight your organisational skills and attention to detail, as these are key for managing client records and administrative tasks. We want to see how your experience aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your experience in handling sensitive information and your ability to communicate effectively with clients and team members. We love a personal touch!
Showcase Your Tech Skills: Since proficiency in Microsoft Office is a must, make sure to mention any relevant software skills you have. If you've worked with databases or document management systems before, let us know! We appreciate candidates who can hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it's super easy to do!
How to prepare for a job interview at Gas Advisory Services T/A Phoenix Compliancy Management (PCM)
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around administrative duties and client communication. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Organisational Skills
Since the role requires strong organisational skills, prepare examples from your past experiences where you successfully managed multiple tasks or maintained accurate records. Be ready to discuss how you prioritise tasks and ensure attention to detail in your work.
✨Practice Professional Communication
As you'll be the primary point of contact for residents, practice your verbal and written communication skills. Think about how you would respond to common queries or handle sensitive information. Demonstrating empathy and professionalism during the interview will set you apart.
✨Familiarise Yourself with Relevant Tools
Brush up on your Microsoft Office skills and any other relevant software mentioned in the job description. If you have experience with data handling or report compilation, be prepared to discuss it. Showing that you’re tech-savvy can give you an edge in the interview.