Engagement Manager, SMB in London

Requirements

• 2+ years’ experience in a customer/stakeholder-facing role. Maybe you’ve founded your own business, or are coming from a background in Consultancy, Customer Success, Sales, RevOps, or something similar.
• A fluency and innate curiosity surrounding AI. This goes beyond chatbots - what have you built and how are you weaving it into your everyday workflows to act as a force multiplier.
• You get energised by meeting new people and spread that energy to them through your approach.
• A confident communicator. Our customers need to feel like they are embarking on a journey with a partner who will guide them through the AI revolution and explain how it will impact recruiting.
• You understand what it’s like to be in a revenue-driving position – you know the pressures, the pace, and what it takes to hit targets.
• A love for experimenting and trying new ideas without fear of iterating and failing.
• Our brand is intelligent, low-bs, authentic and deeply customer-oriented. As a champion for our brand, you’ll need to be these things too.
• Sharp, systematic, resilient, and motivated to win.

What the job involves

• Be the bridge between Customers, Product, and Sales; helping turn insights into impact.
• Support AI adoption by guiding change management and workflow transformation.
• Play a foundational role in building out a new function at a category-defining AI startup.
• Shape your career by learning Engagement from the ground up at Metaview.
• We’re leading the way in building a new category of product and have successfully onboarded thousands of companies and tens of thousands of users already.
• With rapid expansion, we're looking for an Engagement Manager to help our SMB customers transform their hiring workflows with AI, driving adoption, retention, and long-term impact.
• You’ll play a key role in guiding SMB customers through change management, enabling AI adoption at scale, and surfacing insights that sharpen our product and go-to-market strategies.
• Onboard like a pro: Deliver high-impact onboarding for new SMB customers, ensuring a smooth ramp and quick path to value.
• Drive product adoption at scale: Use data to proactively identify and engage customers, helping them unlock key features.
• Own account health: Track usage to detect risk, balancing higher-touch engagements with a scaled approach.
• Solve problems fast: Jump in to support users when issues arise, coordinating with technical teams as needed.
• Systematize what works: Help design and refine a scalable approach to Customer Success that supports thousands of users.
• Champion the customer voice: surface key trends and collaborate with Product and Sales to shape the roadmap and sharpen GTM messaging.