At a Glance
- Tasks: Bridge customers and product teams, driving AI adoption and transforming hiring workflows.
- Company: Join a category-defining AI startup with a focus on customer success.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Fast-paced environment with a chance to shape your career in Engagement.
- Why this job: Be part of the AI revolution and make a real impact on SMB hiring processes.
- Qualifications: 2+ years in customer-facing roles and a passion for AI.
The predicted salary is between 45000 - 55000 £ per year.
Requirements
- 2+ years’ experience in a customer/stakeholder-facing role. Maybe you’ve founded your own business, or are coming from a background in Consultancy, Customer Success, Sales, RevOps, or something similar.
- A fluency and innate curiosity surrounding AI. This goes beyond chatbots - what have you built and how are you weaving it into your everyday workflows to act as a force multiplier.
- You get energised by meeting new people and spread that energy to them through your approach.
- A confident communicator. Our customers need to feel like they are embarking on a journey with a partner who will guide them through the AI revolution and explain how it will impact recruiting.
- You understand what it’s like to be in a revenue-driving position – you know the pressures, the pace, and what it takes to hit targets.
- A love for experimenting and trying new ideas without fear of iterating and failing.
- Our brand is intelligent, low-bs, authentic and deeply customer-oriented. As a champion for our brand, you’ll need to be these things too.
- Sharp, systematic, resilient, and motivated to win.
What the job involves
- Be the bridge between Customers, Product, and Sales; helping turn insights into impact.
- Support AI adoption by guiding change management and workflow transformation.
- Play a foundational role in building out a new function at a category-defining AI startup.
- Shape your career by learning Engagement from the ground up at Metaview.
- We’re leading the way in building a new category of product and have successfully onboarded thousands of companies and tens of thousands of users already.
- With rapid expansion, we're looking for an Engagement Manager to help our SMB customers transform their hiring workflows with AI, driving adoption, retention, and long-term impact.
- You’ll play a key role in guiding SMB customers through change management, enabling AI adoption at scale, and surfacing insights that sharpen our product and go-to-market strategies.
- Onboard like a pro: Deliver high-impact onboarding for new SMB customers, ensuring a smooth ramp and quick path to value.
- Drive product adoption at scale: Use data to proactively identify and engage customers, helping them unlock key features.
- Own account health: Track usage to detect risk, balancing higher-touch engagements with a scaled approach.
- Solve problems fast: Jump in to support users when issues arise, coordinating with technical teams as needed.
- Systematize what works: Help design and refine a scalable approach to Customer Success that supports thousands of users.
- Champion the customer voice: surface key trends and collaborate with Product and Sales to shape the roadmap and sharpen GTM messaging.
Engagement Manager, SMB in London employer: Garuda Ventures
Garuda Ventures is an exceptional employer, offering a dynamic work culture in the heart of London where innovation thrives. Employees enjoy full ownership of their projects, fostering personal and professional growth while collaborating closely with a talented team. With competitive salaries and equity options, this role provides a unique opportunity to make a significant impact in the field of AI-driven recruitment.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Manager, SMB in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Garuda Ventures. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Garuda Ventures before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Engagement Manager, SMB in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Garuda Ventures:Your cover letter is your chance to shine! Tell us why you want to work at Garuda Ventures specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Garuda Ventures!
How to prepare for a job interview at Garuda Ventures
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
