At a Glance
- Tasks: Bridge customers, product, and sales to drive AI adoption and transform hiring workflows.
- Company: Join a category-defining AI startup leading the way in innovative solutions.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Shape your career in a fast-growing company with a focus on customer success.
- Why this job: Be part of an exciting journey in AI, helping SMBs thrive with cutting-edge technology.
- Qualifications: 2+ years in customer-facing roles, strong communication skills, and a passion for AI.
The predicted salary is between 45000 - 55000 £ per year.
Requirements
- 2+ years’ experience in a customer/stakeholder-facing role.
- A fluency and innate curiosity surrounding AI.
- A confident communicator.
- Understanding of revenue-driving positions.
- A love for experimenting and trying new ideas.
- Sharp, systematic, resilient, and motivated to win.
What the job involves
- Be the bridge between Customers, Product, and Sales; helping turn insights into impact.
- Support AI adoption by guiding change management and workflow transformation.
- Play a foundational role in building out a new function at a category-defining AI startup.
- Onboard like a pro: Deliver high-impact onboarding for new SMB customers.
- Drive product adoption at scale: Use data to proactively identify and engage customers.
- Own account health: Track usage to detect risk.
- Solve problems fast: Jump in to support users when issues arise.
- Systematize what works: Help design and refine a scalable approach to Customer Success.
- Champion the customer voice: Surface key trends and collaborate with Product and Sales.
Engagement Manager, SMB employer: Garuda Ventures
Garuda Ventures is an exceptional employer, offering a dynamic work culture in the heart of London where innovation thrives. Employees enjoy full ownership of their projects, fostering personal and professional growth while collaborating closely with a talented team. With competitive salaries and equity options, this role provides a unique opportunity to make a significant impact in the field of AI-driven recruitment.
We think you need these skills to ace Engagement Manager, SMB
Customer Engagement
Stakeholder Management
AI Fluency
Communication Skills
Change Management
Workflow Transformation
Data Analysis
