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- Tasks: Plan and execute world-class events, ensuring seamless registration and customer experiences.
- Company: Join Gartner, a leading global research and advisory company.
- Benefits: Enjoy competitive pay, flexible hybrid work, and opportunities for personal growth.
- Why this job: Be part of a dynamic team creating impactful events that shape the future.
- Qualifications: 1-3 years in event planning; strong communication and organisational skills required.
- Other info: Travel opportunities and a collaborative environment await you!
The predicted salary is between 30000 - 50000 £ per year.
Role Purpose: The Conference Planner will support the creation of world class events by creating and delivering a seamless registration, Peer to Peer (P2P) and customer experience to all clients. The candidate will be responsible for flawlessly delivering and executing on assigned virtual and in-person program responsibilities by managing all details related to registration, P2P and customer experiences.
What you will do:
- Be an integral part of the Gartner C-Level Communities (GCC) Center of Excellence responsible for creating a registration, P2P and customer experience which is thoughtful and consistent.
- Be part of a cross-functional team that is responsible for creating registration journeys that are deliberate, personalized, and engaging.
- Drive continuous elevation, improvement, and innovation of the registration experiences (delegate, sponsors, and associates).
- Provide input for attendee communications and MyEvanta.com, as well as onsite branding, build and journey related to the registration experience.
- Travel onsite to GCC events and lead as Registration & P2P (approx. travel 20% - 25% per year, domestic and regional).
- Communication and collaboration across GCC business to ensure seamless delivery of first-class virtual town halls and in-person conferences.
- Actively participate in the process of reviewing, enhancing, and executing event features and programs (virtually and in person), analysing attendee feedback to ensure we are delivering exceptional, relevant experiences as it relates to Registration and P2P, ensuring alignment with the company objectives and vision.
- Frequent review and suggested improvements of team process documents and internal communication tools for both live and virtual events, including best practices for registration, P2P and customer experience.
- Participation in projects and processes that will streamline the way we deliver our events, aligned to our objectives.
- Lead in onsite role requirements for all meetings, ensuring the teams have all required registration, P2P and additional customer experience materials.
- Support vendor relationships as it relates to order fulfilment, inventory, purchases and payment and budgets (including forecasting).
- When required, partner with the Community Program manager in customer tracking to minimize event attrition.
- Schedule Peer-to-Peer meetings and communicate with CPMs accordingly.
- Answer support requests submitted through GCC App.
- Provide functional expertise to assess potential operational impacts on all departments.
- Drive internal engagement through effective communication and training.
- Support training presentations for registration, P2P and Phoenix related topics such as session scanning, badge printing, Peer-to-Peer and support requests.
Secondary Responsibilities:
- Support Gartner Destinations Conferences as needed (up to 5% travel).
- Effective relationships with other business units to inspire confidence in global teams and all of Gartner.
- Attendee and sponsor retention.
What you will need:
- Bachelor’s degree preferred.
- 1-3 years of relevant experience in event/conference planning, hospitality, business, administration or related fields.
- Multi-tasking, maintain composure and ability to manage multiple deadlines in a fast-paced environment.
- Strategic and client focused with great customer service skills and strong executive presence.
- Proficiency in the MS Office suite including Outlook, Word, Excel, and Power Point.
- Experience of database management, to include the production of reports out of database.
- Highly organized and high attention to detail.
- Strong written and verbal communication skills.
- Proven success working in a collaborative environment.
- Self-motivated and self-sufficient within a hybrid environment.
- Ability to build and maintain relationships with a high degree of professionalism.
- Ability to innovate and come up with new ideas, that will help us to continually improve our events.
- Ability to work as part of a team, but also work on events individually.
- Willingness to travel regionally and internationally (ad-hoc, when needed).
- Understanding and appreciation of technology.
- Someone who can run with a brief and bring ideas back to the table.
- Project management experience.
Conference Planner, Registration and Peer to Peer, Gartner C-Level Communities in Surrey employer: Gartner
Contact Detail:
Gartner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference Planner, Registration and Peer to Peer, Gartner C-Level Communities in Surrey
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meetups to connect with people in the conference planning world. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past events, highlighting your role in registration and customer experiences. This will give potential employers a taste of what you can bring to their team.
✨Tip Number 3
Be proactive! Reach out to companies you're interested in, even if they don't have open positions. A friendly email expressing your interest can put you on their radar for future opportunities.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from passionate candidates. Make sure to tailor your application to highlight your experience in event planning and customer service.
We think you need these skills to ace Conference Planner, Registration and Peer to Peer, Gartner C-Level Communities in Surrey
Some tips for your application 🫡
Show Your Passion for Events: When you're writing your application, let your enthusiasm for event planning shine through! We want to see how much you love creating memorable experiences and how that aligns with our mission at Gartner.
Tailor Your Experience: Make sure to highlight your relevant experience in event planning or customer service. We’re looking for specific examples that demonstrate your skills in managing registrations and enhancing customer experiences.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to the role. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Gartner.
How to prepare for a job interview at Gartner
✨Know Your Audience
Before the interview, research Gartner and their C-Level Communities. Understand their mission, values, and recent events. This will help you tailor your responses and show that you're genuinely interested in contributing to their goals.
✨Showcase Your Organisational Skills
As a Conference Planner, you'll need to demonstrate your ability to manage multiple tasks. Prepare examples of how you've successfully organised events or projects in the past, highlighting your attention to detail and ability to meet deadlines.
✨Communicate Effectively
Strong communication skills are crucial for this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you've collaborated with teams in the past and how you can enhance attendee experiences through effective communication.
✨Bring Innovative Ideas
Gartner values innovation, so come prepared with fresh ideas on how to improve registration and P2P experiences. Think about what you've seen work well in other events and be ready to share your thoughts on how these could be adapted for Gartner's events.
