At a Glance
- Tasks: Build and manage relationships with diverse clients, ensuring satisfaction and growth.
- Company: Join Gartner, a leader in client success with a collaborative culture.
- Benefits: Enjoy competitive rewards, professional development, and unlimited growth opportunities.
- Other info: Diverse and inclusive workplace committed to equal opportunity.
- Why this job: Make a real impact by helping clients achieve their business goals.
- Qualifications: 2+ years of experience and strong communication skills required.
The predicted salary is between 40000 - 50000 € per year.
About the role
The Client Success team follows a Client for Life philosophy, ensuring that every Gartner client receives value far exceeding their investment. Associates help clients understand and surface business priorities, break down challenges, apply logic, and identify ways to support clients in making the right decisions. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating engagement with products used by large client teams.
What you will do
- Build, develop and manage relationships with a variety of clients ranging from senior C‑levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices, ensuring they achieve satisfaction, retention, and growth.
- Introduce Gartner services and capabilities to new clients and communicate value to decision‑makers.
- Facilitate client calls and engagements to surface client priorities, and recommend a program of action that drives high value and return on investment on their Gartner membership.
- Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
- Conduct regular reviews of the client book of business, assessing performance and key client engagement metrics.
What you will need
- 2+ years of relevant professional and/or internship experience.
- Bachelor’s degree preferred.
- Proven track record of success fueled by a passion for delighting clients.
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
Benefits
- Highly competitive rewards and benefits package.
- Collaborative, team‑oriented culture that embraces diversity.
- Professional development and unlimited growth opportunities.
Client Success Partner - Emerging Markets in Surrey employer: Gartner
Gartner is an exceptional employer that champions a Client for Life philosophy, ensuring that every employee plays a vital role in delivering unparalleled value to our clients. With a highly competitive rewards package and a collaborative, team-oriented culture that celebrates diversity, we offer unlimited professional development and growth opportunities, making it an ideal environment for those looking to thrive in their careers while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Partner - Emerging Markets in Surrey
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching Gartner's services and how they impact clients. Show us that you understand the value they provide and how you can contribute to that success.
✨Tip Number 3
Practice your communication skills! Since this role involves engaging with various client levels, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in joining the team.
We think you need these skills to ace Client Success Partner - Emerging Markets in Surrey
Some tips for your application 🫡
Show Your Passion for Clients:Make sure to highlight your passion for delighting clients in your application. We want to see how you've gone above and beyond in previous roles to ensure client satisfaction and retention.
Tailor Your Experience:When detailing your experience, focus on relevant roles that showcase your skills in communication, collaboration, and critical thinking. We love seeing how you’ve tackled challenges and driven value in past positions.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your achievements and how they relate to the role of Client Success Partner.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Gartner.
How to prepare for a job interview at Gartner
✨Know Your Clients
Before the interview, research Gartner's client base and understand the industries they serve. Familiarise yourself with common challenges faced by clients in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales. This will help you demonstrate your ability to build relationships and provide tailored solutions.
✨Showcase Your Communication Skills
As a Client Success Partner, strong communication is key. Prepare examples of how you've effectively communicated with clients in the past. Think about times when you facilitated discussions or presented solutions that led to positive outcomes. This will highlight your ability to engage with various stakeholders.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've identified client challenges and proposed actionable solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will showcase your critical thinking and prioritisation skills, which are essential for this role.
✨Emphasise Collaboration
Gartner values teamwork, so be prepared to talk about how you've collaborated with internal teams to achieve client success. Share examples of how you’ve worked cross-functionally to overcome obstacles and maximise value for clients. This will show that you can thrive in a collaborative environment.
