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- Tasks: Build and manage relationships with clients, ensuring they maximise their Gartner subscription.
- Company: Join Gartner, a global leader in business and technology insights.
- Benefits: Enjoy competitive pay, professional development, and a flexible hybrid work environment.
- Other info: Be part of a diverse team that values collaboration and personal growth.
- Why this job: Make a real impact by helping clients succeed and grow their businesses.
- Qualifications: Fluent in English with 2+ years of relevant experience and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
About the role
The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.
What you will do
- Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across various business functions ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth.
- Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
- Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership.
- Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
- Conduct regular reviews of client book of business looking into performance and key client engagement metrics.
What you will need
- Must be fluent in English. Currently hiring for the following languages: English, Spanish, French, Arabic, Dutch, German, Italian, Norwegian, Swedish.
- 2+ years relevant professional and/or internship experience.
- Proven track record of success fueled by a passion for delighting clients.
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
- Bachelor’s degree preferred.
What you will get
Collaborative, team-oriented culture that embraces diversity. Professional development and unlimited growth opportunities.
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it’s productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.
Client Success Partner - EMEA Referral Campaign in Surrey employer: Gartner
Contact Detail:
Gartner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Partner - EMEA Referral Campaign in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even through mutual contacts. A warm introduction can make all the difference when you're trying to land that Client Success Partner role.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. Understand their business priorities and think about how you can add value. This will show you're not just another candidate, but someone who truly gets what they need.
✨Tip Number 3
Practice your communication skills! As a Client Success Partner, you'll need to engage with various stakeholders. Role-play common scenarios with friends or mentors to boost your confidence and refine your approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Gartner team. Let's get you that job!
We think you need these skills to ace Client Success Partner - EMEA Referral Campaign in Surrey
Some tips for your application 🫡
Show Your Passion for Clients: When writing your application, let your enthusiasm for client success shine through. We want to see how you've delighted clients in the past and how you plan to do it at Gartner!
Tailor Your Experience: Make sure to highlight relevant experiences that align with the role. We love seeing how your background fits into our Client for Life Philosophy and how you can help clients achieve their goals.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand and directly related to the job.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with Gartner.
How to prepare for a job interview at Gartner
✨Know Your Clients
Before the interview, research Gartner's client base and understand their business priorities. Familiarise yourself with common challenges faced by clients in various industries. This will help you demonstrate your ability to build relationships and provide tailored solutions during the interview.
✨Showcase Your Communication Skills
As a Client Success Partner, strong communication is key. Prepare examples of how you've effectively communicated with clients in the past. Practice articulating your thoughts clearly and confidently, as this will reflect your ability to engage with C-level executives and other stakeholders.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified client challenges and proposed effective solutions. Be ready to discuss these examples in detail, highlighting your critical thinking and prioritisation skills. This will show that you can recommend actionable programmes that drive value for clients.
✨Emphasise Team Collaboration
Gartner values collaboration, so be prepared to discuss how you've worked with internal teams to achieve client success. Share examples of how you've overcome obstacles together and maximised value for clients. This will illustrate your ability to work within a team-oriented culture.