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- Tasks: Lead complex renewal strategies and collaborate with senior leaders to drive client retention.
- Company: Gartner, a global leader in providing actionable insights for enterprise leaders since 1979.
- Benefits: Enjoy competitive pay, world-class benefits, and a flexible hybrid work environment.
- Why this job: Make a real impact while working with diverse teams in a supportive culture.
- Qualifications: Bachelor’s degree with 5-7 years of experience in business analysis or consulting; Master's preferred.
- Other info: Join a company recognised as a great place to work, committed to diversity and inclusion.
The predicted salary is between 43200 - 72000 £ per year.
Lead Deal Support through cross-functional influencing skills on the highest value/most complex renewals across Gartner; implement programs ensuring Gartner’s retention and growth strategy.
Create scalable action plans and lead presentations in planning sessions and strategy meetings with Senior Leaders across Team NCVI partners.
Drive strong collaboration with Client Value Managers (CVMs), and our Center of Excellence partners to build strong business cases for renewal and growth of our large deals.
Lead quantitative & qualitative analyses to solve Gartner’s retention and growth challenges; partner with cross-functional teams to implement solutions.
Drive constant improvement and renovation/innovation of our processes and tools to improve quality and productivity, along with scaling the team’s operational model to deliver exceptional deal support.
Own your actions, measure progress and lead initiatives/complex projects to completion with action-driven insights.
Must Haves:
- Bachelor’s degree with 5-7+ years of experience in completing complex analyses and solving challenging business problems as a business analyst/consultant at a top-tier consulting firm, investment banking associate or strategy analyst for a leading company.
- Master's degree preferred.
- Ability to influence leaders to drive business outcomes and growth.
- Ability to synthesize complex problems into simple, concise statements/core messages, and present/communicate to key stakeholders and clients.
- Outstanding project management skills (projects involving internal and external stakeholders) with ability to meet tight deadlines and prioritize workloads.
- Forward thinking ability in order to anticipate and mitigate risks to client retention.
- Analytical and proficient in MS Office suite, including Excel and PowerPoint, and is able to clearly present and articulate through PPT.
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities.
Sr. Manager, Retention Programs employer: Gartner
Contact Detail:
Gartner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Manager, Retention Programs
✨Tip Number 1
Familiarise yourself with Gartner's retention and growth strategies. Understanding their approach will help you articulate how your experience aligns with their goals during discussions.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable in interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've influenced senior leaders in past roles. Highlighting your ability to drive business outcomes will resonate well with the hiring team.
✨Tip Number 4
Brush up on your analytical skills, particularly in MS Excel and PowerPoint. Being able to present complex data clearly will demonstrate your capability to handle the role's demands effectively.
We think you need these skills to ace Sr. Manager, Retention Programs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retention programs, project management, and analytical skills. Use specific examples that demonstrate your ability to influence leaders and drive business outcomes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and how your background aligns with Gartner's mission. Mention your experience in leading complex analyses and your ability to present insights clearly to stakeholders.
Showcase Your Analytical Skills: Provide examples of quantitative and qualitative analyses you've conducted in previous roles. Highlight how these analyses led to successful outcomes in retention or growth strategies.
Prepare for Potential Interviews: Anticipate questions related to your project management experience and how you handle tight deadlines. Be ready to discuss specific projects where you drove improvements and innovation in processes.
How to prepare for a job interview at Gartner
✨Showcase Your Analytical Skills
Prepare to discuss your experience with complex analyses and problem-solving. Be ready to provide specific examples of how you've tackled challenging business problems in previous roles, especially in a consulting or analytical capacity.
✨Demonstrate Cross-Functional Collaboration
Highlight your ability to work with various teams and stakeholders. Share instances where you successfully influenced leaders or collaborated with Client Value Managers and other partners to drive business outcomes.
✨Prepare for Project Management Questions
Expect questions about your project management skills. Be prepared to discuss how you've managed tight deadlines, prioritised workloads, and led initiatives to completion, particularly in complex projects involving multiple stakeholders.
✨Communicate Clearly and Concisely
Practice synthesising complex information into simple, clear messages. During the interview, focus on articulating your thoughts effectively, especially when discussing your strategies for client retention and growth.
