At a Glance
- Tasks: Lead strategic initiatives to enhance client retention and support service teams.
- Company: Join Gartner, a global leader in business and technology insights.
- Benefits: Enjoy competitive pay, flexible work options, and professional growth opportunities.
- Other info: Dynamic work environment with limitless opportunities for personal and professional development.
- Why this job: Make a real impact in the AI revolution while collaborating with diverse teams.
- Qualifications: Strong analytical skills and program management experience required.
The predicted salary is between 54000 - 66000 £ per year.
Gartner’s CSO Strategy & Operations Team strives to help every CSO service team increase client value and retention. We lead strategic initiatives designed to equip and enable service associates & leadership to effectively support our clients and achieve rapid gains in Retention Results.
The Operations Program Manager is a key member of the CSO Strategy & Operations team who will contribute to the development, execution and management of programs and will partner across a broad range of internal stakeholders and partners. Lead initiatives and identify opportunities to increase performance against proven practices and accelerate client retention. Actions include assessing top leader & associate performance, identifying best practices and translating those into actionable guidance and enablement resources to support proven practice and retention performance.
Collaborate across Sales, Product, Technology, and Insights to bring solutions / programs to our service teams in a coordinated way. Work closely with GS&D Ops, Sales Leaders, other Team NCVI Partners and the Service delivery teams to drive execution of these solutions / programs as well as to monitor to determine ongoing effectiveness. Identify and mitigate key strategic risks related to process initiatives and retention performance across Gartner’s products and practices.
Key role in the production of operational and planning reports/presentations to senior business leaders to effectively link results with business strategy (quarterly Ops reviews, Monthly Business Reviews, OC Update meetings, etc.). Conduct analytics (qualitative & quantitative) & monitor key business drivers to identify and drive operational improvements, provide actionable recommendations, drive transparency of results, and ensure informed decision making. Cultivate strong and mutually respectful relationships across GS&D Ops, Sales Leaders, other Team NCVI Partners and the Service delivery teams. Partner with GS&D Ops, Sales Leaders, other Team NCVI Partners and the Service delivery teams to solve problems and identify business improvement opportunities.
Requirements:
- This person will work with the teams across CSO, including both GTS and GBS.
- A working knowledge of the Gartner’s product suite will be beneficial.
- Strong relationship-building skills: Able to effectively partner with associates, leaders and Team NCVI partners to influence in a matrixed environment.
- Excellent analytical skills; Ability to analyze large datasets and translate raw information into succinct & actionable insights that can be easily understood and used by the organization. Includes creation of PPT slides for senior leadership consumption.
- Proven ability to understand business initiatives and challenges, and to recommend business solutions using fact-based analytics.
- Excellent written and verbal communication skills; ability to create and deliver effective decks and emails (consumable by multiple levels of staff, up to and including the executive level).
- Excellent organizational skills with the ability to manage multiple work streams and large amounts of detail simultaneously.
- Program management experience: Ability to organize and track complex projects, keep self and others on track and identify emerging issues.
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities.
Program Manager employer: Gartner
Gartner, Inc. is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to thrive in their careers. With a strong focus on professional development, you will have access to world-class training and growth opportunities while engaging with top-tier clients in the vibrant UK market. Join us to be part of a collaborative team that values innovation and strategic thinking, making a meaningful impact in the technology landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Program Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Program Manager at Gartner!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Gartner or be willing to refer you for that Program Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Gartner who’s on the lookout for their next Program Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Program Manager role at Gartner!
We think you need these skills to ace Program Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Gartner. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Gartner
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Gartner. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
