MVP, Service Delivery – Europe Global Enterprise and ROW RB

In the Global Enterprise and Research Board Team we are responsible for delivering value to many of Gartner’s largest most complex clients. This position is a critical member of the Senior Leadership Team of a growing and dynamic part of Gartner's Executive Technology Services (ETS), helping shape the future of how we service these clients.

In this role you will be a leader of leaders with overall responsibility for a team of ~25 high performing Senior Service Delivery Associates. Your business accounts for c.490 members aligned to three different product lines (ExP, EITL and RB), across multiple countries, with a total CV of ~$75M. This role will also be responsible for helping ‘Run’, ‘Transform’ and ‘Innovate’ the GE RB Business, including continuing to build a high-quality team of Service Delivery associates, ensure operational consistency and best practice implementation ultimately driving retention and growth.

Through the MVP, Service Delivery’s leadership and direction, the region will achieve or exceed retention and growth targets and contribute to achieving Gartner's Guided Products’ Mission Critical Priorities.

What you will do:

• Hold a high-bar for client delivery excellence by coaching your leaders, the EPs and the PDs to leverage a diverse set of Gartner assets, develop forward-looking engagement plans, mitigate account risk and generate growth.
• Coach your team to execute world-class client engagements consistently and at scale by helping your team identify and shape their client’s enterprise mission critical priorities and diagnose and assess complex problems through to resolution; Evolve from reactive consultation to proactive engagement.
• Lead your team to see themselves as part of the account team, proactively communicating client insights, trends and priorities, drive cross functional alignment, maximises engagement and manages risk.
• Enable your team to have a culture of learning by prioritising FastStart, Top Insights from BTI, using AskGartner, and other available resources.
• Identify Service Delivery Gaps and help innovate and transform the business.
• Lean in to directly impact accounts through regular Client engagement.
• Be accountable for your business results as well as EP/PD quality and execution of service delivery to truly add value to the members.
• Coach Leaders, EPs and PDs to leverage Data and Metrics (e.g. ESDM, AskGartner usage, etc.) and hold them accountable to retention, forward-looking engagement plans, monthly consults and other critical metrics.
• Problem-solve with your team to address complex challenges and channel strategic advice to executives.
• Leverage AI to accelerate team development, enhance learning and coaching practices, and deliver deeper value to clients; actively coach and mentor your team on effective AI utilization to drive adoption with clients.
• Proactively address performance concerns and rigorously drive performance management.
• Maintain a high-bar for hiring and evaluating candidates, raising the bar with each new hire.
• Possess a collaborative Team NCVI mindset.
• Coach the team to have a commercial mindset; be comfortable operating in the grey area between Sales and Service; align on renewal strategies in partnership with Sales.
• Lead with curiosity and proactively seek to learn from others; sees critical feedback as an opportunity to grow and contribute to the success of team and inspires this mindset in others.
• Embrace a No Limits mindset and inspire the team through high EQ and IQ.
• Lead as an agile change champion, bringing team along the change curve, and leading with curiosity.

What you will need:

• Bachelor’s degree (Master’s degree preferred) with a minimum of 15 years of experience as a former C-level executive, ideally with large scale and complex responsibilities, or have Consulting and/or Advisory experience in multiple executive-level roles.
• Entrepreneurial Drive.
• You should be someone that people enjoy working for and are someone that has a passion in developing and managing individuals to achieve success.
• We look for people that manage their time effectively, focusing on the most critical, customer-centric activities. Additionally, you should be someone that enjoys solving problems, and applies data-driven approaches and fact-based strategies to solve problems and continuously improve.
• If you are a partnership builder that can establish and maintain trust-based relationships with internal stakeholders (i.e., Sales, BTI, Product, HR, Finance) and clients then this is a role for you.

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI. At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate.

If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.