MVP, Service Delivery – Europe Global Enterprise and ROW RB in London

In the Global Enterprise and Research Board Team we are responsible for delivering value to Gartner’s largest, most complex clients. This position is a critical member of the Senior Leadership Team of a growing and dynamic part of Gartner's Executive Technology Services (ETS), helping shape the future of how we service these clients. In this role you will be a leader of leaders with overall responsibility for a team of ~25 high performing Senior Service Delivery Associates. Your business accounts for approximately 490 members aligned to three product lines (ExP, EITL and RB), across multiple countries, with a total CV of about $75M.

This role will also be responsible for helping Run, Transform and Innovate the GE RB Business, including continuing to build a high-quality team of Service Delivery associates, ensure operational consistency and best practice implementation, ultimately driving retention and growth. Through the MVP, Service Delivery’s leadership and direction, the region will achieve or exceed retention and growth targets and contribute to Gartner's Guided Products’ Mission Critical Priorities.

What you will do:

• Hold a high-bar for client delivery excellence by coaching your leaders, the EPs and the PDs to leverage Gartner assets, develop forward-looking engagement plans, mitigate account risk and generate growth.
• Coach your team to execute world-class client engagements consistently and at scale by helping your team identify and shape their client’s enterprise mission critical priorities and diagnose and assess complex problems through to resolution; evolve from reactive consultation to proactive engagement.
• Lead your team to see themselves as part of the account team, proactively communicating client insights, trends and priorities, drive cross-functional alignment, maximize engagement and manage risk.
• Enable your team to have a culture of learning by prioritizing FastStart, Top Insights from BTI, using AskGartner, and other available resources.
• Identify Service Delivery gaps and help innovate and transform the business.
• Be directly engaged with accounts through regular client engagement.
• Be accountable for your business results as well as EP/PD quality and execution of service delivery to truly add value to the members.
• Coach Leaders, EPs and PDs to leverage data and metrics (e.g., ESDM, AskGartner usage) and hold them accountable for retention, forward-looking engagement plans, monthly consults and other critical metrics.
• Problem-solve with your team to address complex challenges and channel strategic advice to executives.
• Leverage AI to accelerate team development, enhance learning and coaching practices, and deliver deeper value to clients; actively coach and mentor your team on effective AI utilization to drive adoption with clients.
• Proactively address performance concerns and rigorously drive performance management.
• Maintain a high-bar for hiring and evaluating candidates, raising the bar with each new hire.
• Possess a collaborative Team NCVI mindset.
• Coach the team to have a commercial mindset; be comfortable operating in the grey area between Sales and Service; align on renewal strategies in partnership with Sales.
• Lead with curiosity and proactively seek to learn from others; see critical feedback as an opportunity to grow and contribute to the success of the team and inspire this mindset in others.
• Embrace a No Limits mindset and inspire the team through high EQ and IQ.
• Lead as an agile change champion, bringing the team along the change curve, and leading with curiosity.

What you will need:

• Bachelor’s degree (Master’s degree preferred) with a minimum of 15 years of experience as a former C-level executive, ideally with large-scale and complex responsibilities, or have Consulting and/or Advisory experience in multiple executive-level roles.
• Entrepreneurial drive.
• Strong people leadership with a passion for developing and managing individuals to achieve success.
• Time management, problem-solving, and data-driven, fact-based approaches to continuous improvement.
• Ability to build trust-based relationships with internal stakeholders (Sales, BTI, Product, HR, Finance) and clients.

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities for you to grow professionally and flourish personally. We hire remarkable people who collaborate and win as a team, with a unifying goal to deliver results for our clients. Our teams are inclusive and diverse in geography, culture, religions, ethnicities, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. Gartner is recognized worldwide as a great place to work.

Gartner is the world authority on AI. You’ll join a company at the center of the AI revolution with proactive, objective guidance throughout clients’ AI journeys. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It’s an exciting time to be at Gartner, with opportunities to grow your skills and build a lasting career in a field reshaping the way we operate.

If you’re passionate about AI and want to be part of a team guiding leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and rewards for top performers. In our hybrid work environment, we provide flexibility and support to thrive — working virtually when productive and collaborating in a vibrant, purposeful community.

Ready to grow your career with Gartner? Join us. Gartner is an Equal Opportunity Employer and provides accommodations for applicants and employees with disabilities.