At a Glance
- Tasks: Support clients in maximising their Gartner subscription and drive engagement with innovative solutions.
- Company: Join a leading global research and advisory company with a client-first philosophy.
- Benefits: Enjoy competitive pay, world-class benefits, and a flexible hybrid work environment.
- Other info: Great opportunity for career growth in a dynamic and supportive team.
- Why this job: Make a real impact by helping clients achieve their business goals and grow their success.
- Qualifications: Bachelor's degree preferred, with strong communication skills and fluency in German.
The predicted salary is between 30000 - 40000 £ per year.
About the role
The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment.
Associates seek to understand and surface client’s business priorities, break down challenges, and identify the most effective ways to support the client in making the right decisions for their business.
They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.
What you will do
- Partner with clients ranging from senior C‑level to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in using their Gartner subscription.
- Deliver value to decision makers and drive Gartner growth by introducing Gartner services and capabilities to prospective and new clients, account management, or connecting clients with the Gartner expert community.
- Identify client priorities and understand how to align Gartner's resources to provide best‑in‑class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner membership.
- Collaborate with internal Gartner stakeholders to drive service delivery and business results, share best practices, and design innovative solutions to overcome obstacles.
- Leverage insights and metrics to drive continuous client engagement, satisfaction, retention, and growth.
- What you will need
- Bachelor's degree is preferred along with at least 6 months relevant professional and/or internship experience.
- Proven track record of success fueled by a passion for delighting clients.
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
- Ability to use German (reading, writing, and speaking) at a business or native level.
Benefits
Gartner offers world‑class benefits, highly competitive compensation, and disproportionate rewards for top performers.
In a hybrid work environment, we provide flexibility and support for employees to thrive—working virtually when productive and collaborating in person with colleagues.
Equal Employment Opportunity
Gartner is an Equal Opportunity Employer.
We provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status.
We also offer reasonable accommodation for individuals with disabilities.
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Customer Success Associate - German speaker in London employer: Gartner
Gartner is an exceptional employer, offering a dynamic hybrid work environment that fosters collaboration and innovation. With a strong commitment to employee growth, competitive compensation, and a culture of inclusivity, Gartner empowers its team members to excel in their careers while making impactful contributions to the technology landscape. Joining Gartner means being part of a forward-thinking organisation that values research excellence and strategic insight.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Associate - German speaker in London
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Gartner value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Gartner a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Gartner!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Gartner.
We think you need these skills to ace Customer Success Associate - German speaker in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Gartner!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Gartner
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
