At a Glance
- Tasks: Build and manage relationships with clients, ensuring they get maximum value from Gartner services.
- Company: Join Gartner, a globally recognised leader in AI and client success.
- Benefits: Enjoy competitive pay, world-class benefits, and a flexible hybrid work environment.
- Other info: Be part of an inclusive team that values diverse perspectives and personal growth.
- Why this job: Make a real impact while guiding leaders in their AI journeys.
- Qualifications: Fluent in English and French, with strong customer service and communication skills.
The predicted salary is between 51750 - 63250 £ per year.
What makes Gartner a great place to work? We're recognized worldwide as a great place to work year after year. Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. In our collaborative and supportive culture, you'll make deep connections with colleagues, clients and the communities in which we live and work. You'll have the autonomy to get your work done with the flexibility you need to achieve your best.
About the role: The Client Success team focuses on customer service and client retention versus business growth and development. Associates have an aligned portfolio of clients with whom they partner ensuring each client receives value far exceeding their investment in Gartner services. They surface the client's business priorities and identify the most effective ways to support clients through their purchased Gartner services.
What you will do:
- Build, develop and manage relationships with existing clients ranging from senior C-level executives to more junior professionals across various business functions and companies.
- Regularly meet and engage with clients virtually to understand their business priorities, and recommend a program of action that drives high value, client retention, and client return of investment.
- Collaborate with internal Gartner colleagues to maximize the value Gartner delivers to clients.
What you will need:
- Must be fluent in English and French at business level.
- 4+ years relevant professional experience.
- Strong customer service, communication, collaboration, prioritization, critical thinking and influencing skills.
- Bachelor's degree preferred.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities.
Client Success Manager, French Speaking - HT in London employer: Gartner
Gartner is an exceptional employer, offering a dynamic hybrid work environment that fosters collaboration and innovation. With a strong commitment to employee growth, competitive compensation, and a culture of inclusivity, Gartner empowers its team members to excel in their careers while making impactful contributions to the technology landscape. Joining Gartner means being part of a forward-thinking organisation that values research excellence and strategic insight.
