Legal Operations & Department Mgmt. Expert (Sr. Director Analyst, Fully remote UK)

About the role

Gartner Analysts are industry thought leaders who create must‑have insights, market predictions and best practices for a broad range of world‑leading organizations. A Senior Director Analyst serves as an insights leader within Gartner’s Business & Technology Insights practice, and has a credible voice within the global market. A Senior Director Analyst produces pragmatic and provocative insights to propel Gartner clients toward their key business objectives. Analysts are a trusted source of advice for clients, engaging with them via virtual meetings, sales support visits and Gartner events to discuss complex client challenges and offer actionable solutions.

As part of Gartner’s Corporate Assurance Practice, you will join a dynamic team focused on advising General Counsel, legal operations leaders, and other legal and compliance leaders on how to set department strategy and measure impact, hire, structure and retain top talent, improve their processes and workflows, identify cost and productivity efficiencies, and execute on key legal department initiatives such as technology implementation. This role will significantly expand coverage for the practice, and we are seeking an entrepreneurial, self‑motivated, and ideas‑driven individual to assist clients related to the topics below.

What you will do

• Create innovative, thought‑provoking, and highly leveraged must‑have written insights for General Counsel, legal operations leaders, and other legal and compliance leaders and provide best practices and advice on how legal departments manage specific operations and workflows (e.g., the budgeting process, strategic planning, knowledge management, outside counsel and vendor management), improve department efficiency, standardize legal work, and measure cost and performance outcomes.
• Deliver high‑quality actionable advice through face‑to‑face and video‑based presentations and discussions with clients.
• Remain ahead of the curve on developments and issues within these specified areas as well as applicable adjacent areas (e.g., legal department technology markets and trends).
• Collaborate with peers and other experts across teams to understand client challenges, current market dynamics, evaluate vendors if required, and establish shared and consistent thought leadership and positions on relevant issues.
• Develop in‑depth analysis to identify the root cause of a client’s challenges and reframe thinking to drive strategy forward.
• Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights.
• Provide sales support, serving as the voice of the market to help research teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business.
• Provide sales support, serving as the voice of market and domain expert, assisting Gartner’s commercial team paint a vision of service for prospective Gartner clients.
• Support other Gartner analysts in the creation of content to drive engagement with clients, helping them to make progress against their critical priorities.
• Provide high‑quality and timely peer review on peers’ research content.
• Have credibility as an industry expert to represent Gartner insights, methodology and strategy.
• Actively participate in innovation & ideation discussions and collaborate effectively with peers in the insights community.
• Identify research process improvements or develop new processes that help the team and the practice efficiently generate must‑have insights for Gartner clients.
• Be a mentor and a coach by supporting more junior and peer team members.
• Be client‑centric, actively seeking to help clients engage regularly and often with Gartner insights and interactions.
• Create and deliver high‑value presentation materials (either in‑person or virtual) for Gartner events, industry and professional association conferences, webinars, and client briefings.

What you will need

• Bachelor’s degree or equivalent work experience.
• 12+ years of relevant field or industry experience (ideally as a legal operations leader, and/or as an attorney or consultant familiar with key legal department workflows).
• Subject matter expertise in legal department operations and legal process workflows, with experience leading multi‑year legal transformation and workflow improvement projects.
• Additionally, hands‑on experience implementing and maintaining legal department technology systems is preferred.
• Strong ability to communicate business cases to legal leaders, implement strategy, and secure buy‑in for change using legal, business, and financial lenses.
• Knowledge and experience with legal department technology tools (e.g., e‑billing, matter management, contracts management, AI tools, GRC).
• Experience and interest in advising, presenting to, and writing for the most senior levels of an organization (e.g., General Counsel, Chief Compliance Officer, Chief Information Officer).
• Demonstrated executive presence; ability to immediately establish credibility with executives and additional stakeholders.
• Strong organizational skills: ability to work under tight deadlines and produce high‑quality deliverables.
• Demonstrated excellence in research and writing ability.
• Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients, respond effectively to questions, and contextualize Gartner insights for client situations.
• Proficiency in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges.
• Strong communication skills and ability to explain complex concepts simply and concisely.
• Subject matter expertise & comfort presenting at large and small‑scale speaking engagements.
• Strong business and financial acumen.
• Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team.
• Learning agility and experience navigating highly matrixed environments.
• Ability to represent Gartner’s research methodology and strategies effectively at all levels.

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission‑critical priorities. Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world‑class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it’s productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

Equal Employment Opportunity

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.