At a Glance
- Tasks: Support clients in maximising their Gartner subscription and drive engagement.
- Company: Join a leading research and advisory company with a client-first philosophy.
- Benefits: Competitive pay, world-class benefits, and a flexible hybrid work environment.
- Other info: Dynamic team culture with opportunities for growth and development.
- Why this job: Make a real impact by helping clients achieve their business goals.
- Qualifications: Bachelor's degree preferred and strong communication skills in German.
The predicted salary is between 30000 - 40000 £ per year.
About the role: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.
What you will do: Partner with clients ranging from senior C‑levels to more junior client professionals in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription. Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities can include:
- Introducing Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community.
- Identify client priorities and understand how to align Gartner's resources to provide best-in‑class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner memberships.
- Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices and design innovative solutions to overcome obstacles.
- Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth.
What you will need: Bachelors degree is preferred along with 6+ months relevant professional and/or internship experience. Proven track record of success fueled by a passion for delighting clients. Strong communication, collaboration, prioritization, critical thinking, and influencing skills. Ability to use German (Reading, Writing and Speaking) at a Business or Native level.
What do we offer? Gartner offers world‑class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it is productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation.
Customer Success Associate - German speaker in Egham employer: Gartner
Gartner is an exceptional employer that prioritises a Client for Life Philosophy, ensuring that every employee plays a vital role in delivering unparalleled value to clients. With a vibrant hybrid work culture that fosters collaboration and innovation, employees benefit from world-class perks, competitive compensation, and ample opportunities for professional growth. Joining Gartner means being part of a purposeful community where your contributions are recognised and rewarded, making it an ideal place for those seeking meaningful and impactful careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Associate - German speaker in Egham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gartner. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gartner before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Associate - German speaker in Egham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gartner:Your cover letter is your chance to shine! Tell us why you want to work at Gartner specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gartner!
How to prepare for a job interview at Gartner
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
