Conferences Staffing Manager in Egham

This role is part of a new Center of Excellence dedicated to the successful onsite execution of Gartner's must-attend conferences. This position involves establishing baseline staffing requirements for each event, and ensuring we are thoughtful and consistent in our approach to training and execution on-site.

Key Responsibilities

• Work closely as a liaison between Gartner Conferences and external staffing agencies to staff and support at all conferences.
• Ensure the level of staff requested meets the overall needs and baseline requirements of the conferences service model delivering best-in-class service to all attendees.
• Implement a robust training process for both external agency and Gartner staff to drive an improved attendee experience.
• Design the overall staffing strategy for each conference, individually reviewing specific property needs and the overall agenda to build a robust staffing model.
• Manage monthly budget updates as part of the forecast process for all Agency and freelancer spend.
• Create future year budgets – considering any efficiencies or potential savings in the staffing model while providing an accurate forecast for future known increases.
• Set-up and run pre-event calls between Conference Logistics and the agency to go through all onsite requirements per conference.
• Manage external agency relationships to ensure we drive the most value from all agency staff booked – which will include quarterly feedback sessions and event specific feedback where needed.
• Provide on-site support at larger destination conferences and Symposiums to act as Staffing Manager overseeing onsite logistics, quality control of agency, and general feedback and improvements for the future.
• Analyze feedback from internal team as well as attendee scores to identify common trends and potential areas of improvement. Work with the staffing team to drive improvements in staff service scores year over year.
• Become an internal expert using our scheduling App (intrivium), providing ongoing support to the Conference Logistics team.
• Monitor team-created shifts using staffing platform for consistency, accuracy, and adherence to the Onsite Staffing Playbook guidelines.
• Evaluate shift creation to ensure proper allocation of onsite teams and welfare needs.
• Ensure all teams meet deadlines for shift completion and provide training/guidance as needed.
• Conduct shift utilization and review meetings with Logistics to ensure consistency and accuracy in team member deployment.
• Recommend adjustments to onsite team usage and agency staffing levels based on review findings.
• Prepare and send shifts to onsite team diaries, performing final checks for conflicts or errors.
• Remain available as a staffing platform expert, providing training and support for shift synchronization and sending.
• Participate in weekly vendor management calls to provide feedback and suggest process improvements for our staffing platform.

Qualifications

• Bachelor’s Degree preferred.
• 4+ years of experience in project management, staffing coordination, or a related field.
• Strong organizational and communication skills.
• Proven experience in managing agency and vendor partners.
• Proven people management experience.
• Strong interpersonal and relationship building skills especially with senior level professionals, cross-functionally and with agency partners.
• Creative, innovative and strategic thinker with a strong attention to detail.
• Strong financial management skills.
• Proficient in using staffing tools and technology.
• Willingness to travel approximately 10% to attend Gartner Conferences and manage onsite staffing operations.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability.