At a Glance
- Tasks: Help clients succeed by understanding their needs and showcasing Gartner's value.
- Company: Join a leading global research and advisory company with a vibrant culture.
- Benefits: Enjoy competitive pay, professional growth, and a flexible hybrid work environment.
- Other info: Be part of an inclusive team that values diversity and collaboration.
- Why this job: Make a real impact in the AI revolution while building your career.
- Qualifications: Fluent Turkish speaker with strong communication and relationship-building skills.
The predicted salary is between 30000 - 40000 £ per year.
About the role: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for articulating Gartner value to prospective clients, onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products.
New Client Engagement (NCE), a part of our Client Success Organization, is a fast-paced, dynamic business unit focused on providing the highest level of service to prospects and clients. NCE is made up of two functions: Client Onboarding and Insights Platform Walkthrough for prospects. The Client Onboarding role focuses on providing a customized experience for new and upgraded clients. The Insights Platform Walkthrough team provides pre-sale demonstrations of Gartner resources, including our gartner.com platform, to prospects as a part of the sales process.
The NCE team utilizes Gartner assets, coupled with our gartner.com platform, to provide a valuable client experience that starts with a prospect demonstration by an NCE Insights Platform Walkthrough specialist, moves to an extensive client onboarding experience by an NCE Client Onboarding Specialist and transitions seamlessly to a service delivery associate for ongoing support.
You’ll apply strategic thinking and relationship building to help executives solve their most pressing business challenges. You will understand their critical initiatives, align Gartner research and expertise, and help contribute to Gartner’s growth.
What you will do:
- Collaborate with our Sales teams on how to effectively demonstrate Gartner products and resources to prospects or clients to increase likelihood of engaging and purchasing a license.
- Communicate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to prospects and clients.
- Research prospective and existing companies, C-Level executives, business trends, and competitive intelligence to prepare relevant and tailored Gartner resources to drive impact.
- Facilitate prospect and/or client calls to understand client priorities and challenges, and articulate the value of Gartner’s renowned products and services.
- Understand and communicate Gartner services and capabilities to prospective clients and demonstrate value to decision makers.
- Support continuous improvement strategies that align with team, client, and organizational priorities.
What you will need:
- 6+ months relevant professional and/or relevant internship experience (sales internships and/or experience a plus)
- Ability to use Turkish at a business or fluent level (speaking, reading & writing)
- Proven track record of success fueled by a passion for delighting clients
- Ability to demonstrate strong communication, collaboration, prioritization, critical thinking, and influencing skills; ability to be agile and flexible
- Ability to present to individuals, large groups and high influence stakeholders both internally within Gartner and externally
- Well defined Time management and Organizational skills
- Bachelor’s degree preferred
What you will get:
- Collaborative, team-oriented culture that embraces diversity
- Professional development and unlimited growth opportunities
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
Gartner is the world authority on AI. At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it’s productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.
Client Success Associate - Turkish speaking in Egham employer: Gartner
Gartner is an exceptional employer that fosters a collaborative and inclusive work culture, offering unlimited professional development opportunities for its associates. With a strong focus on employee growth and a commitment to diversity, Gartner empowers its team members to thrive in a dynamic environment while making a meaningful impact in the AI revolution. Located in a vibrant community, employees enjoy a hybrid work model that balances flexibility with engaging teamwork, making it an ideal place for those looking to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Associate - Turkish speaking in Egham
✨Tip Number 1
Get to know the company inside out! Research Gartner's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to articulate how your skills and experiences align with the Client Success role. Think about specific examples where you've delighted clients or solved problems, and be prepared to share them.
✨Tip Number 3
Network like a pro! Connect with current Gartner employees on LinkedIn or attend industry events. Building relationships can give you insider insights and potentially lead to referrals.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a thank-you note expressing your appreciation and reiterating your enthusiasm for the role. It keeps you top of mind and shows your professionalism.
We think you need these skills to ace Client Success Associate - Turkish speaking in Egham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills that align with the Client Success Associate role. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves a lot of client interaction, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect how you would engage with clients.
Research is Key:Take some time to understand Gartner's services and how they benefit clients. Mentioning specific insights or examples in your application can really set you apart and show us your enthusiasm for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Gartner
✨Know Your Client Success Philosophy
Before the interview, get familiar with the 'Client for Life' philosophy that Gartner follows. Understand how this approach impacts client relationships and be ready to discuss how you can contribute to this philosophy in your role as a Client Success Associate.
✨Research is Key
Dive deep into understanding Gartner's services and products. Familiarise yourself with the insights platform and how it benefits clients. Being able to articulate the value of these resources during your interview will show your commitment and readiness to engage with clients effectively.
✨Showcase Your Communication Skills
Since this role requires strong communication abilities, practice articulating your thoughts clearly and confidently. Prepare examples from your past experiences where you successfully communicated complex ideas or resolved client challenges, especially in Turkish, to demonstrate your fluency.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and critical thinking skills. Think of scenarios where you've had to overcome obstacles or support clients in making decisions. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
