At a Glance
- Tasks: Support clients in maximising their Gartner subscription and drive their success.
- Company: Join a diverse, innovative team at Gartner, a leader in client success.
- Benefits: Enjoy professional development, unlimited growth opportunities, and a collaborative culture.
- Other info: Equal opportunity employer committed to diversity and inclusion.
- Why this job: Make a real impact by helping clients achieve their business goals.
- Qualifications: Fluent in English and Norwegian, with strong communication and collaboration skills.
The predicted salary is between 60000 - 80000 £ per year.
About the role: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, break down challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.
What you will do:
- Partner with clients ranging from senior C-levels to more junior client professionals in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription.
- Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities can include: Introducing Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community.
- Identify client priorities and understand how to align Gartner's resources to provide best in class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner membership.
- Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices and design innovative solutions to overcome obstacles.
- Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth.
What you will need:
- Must be fluent in English & Norwegian.
- Bachelor’s degree is preferred along with 6+ months relevant professional and/or internship experience.
- Proven track record of success fueled by a passion for delighting clients.
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
What you will get:
- Collaborative, team-oriented culture that embraces diversity.
- Professional development and unlimited growth opportunities.
Client Success Associate - Norwegian speaking in Egham employer: Gartner
Gartner is an exceptional employer that fosters a collaborative and inclusive work culture, where diversity is embraced and professional development is prioritised. As a Client Success Associate, you will have the opportunity to engage with a variety of clients, driving meaningful impact while enjoying unlimited growth opportunities in a supportive environment. Located in a vibrant area, Gartner offers a dynamic workplace that values your contributions and encourages you to thrive.
