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For Companies At a Glance
- Tasks: Build and manage relationships with clients, ensuring they maximise their Gartner subscription.
- Company: Join Gartner, a global leader in business and technology insights.
- Benefits: Competitive pay, world-class benefits, and a flexible hybrid work environment.
- Why this job: Make a real impact by helping clients succeed and grow their businesses.
- Qualifications: Bachelor's degree preferred; fluent in French and strong communication skills required.
- Other info: Inclusive culture with endless opportunities for personal and professional growth.
The predicted salary is between 28800 - 48000 £ per year.
About the role
The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.
What you will do
- Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professionals across various business functions ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth.
- Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
- Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership.
- Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
- Conduct regular reviews of client book of business looking into performance and key client engagement metrics.
What you will need
- Bachelors degree is preferred along with 6+ months relevant professional and/or internship experience.
- Proven track record of success fueled by a passion for delighting clients.
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
- Ability to use French (Reading, Writing and Speaking) at a Business or Native level.
What makes Gartner a great place to work?
Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it’s productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.
Client Success Associate - French Speaking in Egham employer: Gartner
Contact Detail:
Gartner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Associate - French Speaking in Egham
✨Tip Number 1
Network like a pro! Reach out to current or former Gartner employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the Client Success team. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for those interviews by practising common questions related to client success and relationship management. Think about how you can showcase your communication skills and your ability to understand client needs. We want to see your passion for delighting clients!
✨Tip Number 3
Show off your French skills! If you're fluent, make sure to highlight this during interviews. Being able to communicate effectively with clients in their preferred language is a massive plus and shows that you’re ready to engage with a diverse clientele.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Gartner family. Let’s get you started on this exciting journey!
We think you need these skills to ace Client Success Associate - French Speaking in Egham
Some tips for your application 🫡
Show Your Passion for Clients: We want to see your enthusiasm for helping clients succeed! Make sure to highlight any experiences where you've gone above and beyond to support customers or solve their problems.
Tailor Your Application: Don’t just send a generic application. We love it when you customise your CV and cover letter to reflect the specific skills and experiences that match the Client Success Associate role. It shows us you’re genuinely interested!
Highlight Your Communication Skills: Since this role involves a lot of client interaction, make sure to showcase your strong communication skills. Whether it's through examples of past experiences or specific achievements, let us know how you connect with others.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Gartner
✨Know Your Clients
Before the interview, research Gartner's client base and understand their business priorities. This will help you demonstrate your ability to build relationships and provide tailored solutions during the interview.
✨Showcase Your Communication Skills
As a Client Success Associate, strong communication is key. Practice articulating your thoughts clearly in both English and French. Consider role-playing common client scenarios to showcase your ability to engage effectively with clients.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully navigated challenges in previous roles. Highlight your critical thinking and prioritisation skills, as these are essential for recommending effective actions to clients.
✨Engage with the Company Culture
Familiarise yourself with Gartner's values and mission. During the interview, express how your personal values align with theirs and how you can contribute to their 'Client for Life' philosophy. This shows you're not just looking for a job, but a place where you can make a meaningful impact.
