At a Glance
- Tasks: Build relationships with clients and ensure they get the most from their Gartner subscription.
- Company: Join Gartner, a global leader in business and technology insights.
- Benefits: Competitive pay, professional development, and a collaborative culture.
- Other info: Dynamic work environment with endless growth opportunities.
- Why this job: Make a real impact by helping clients succeed with innovative solutions.
- Qualifications: 0-2 years experience, strong communication skills, and fluency in French, Italian, or Norwegian.
The predicted salary is between 30000 - 40000 £ per year.
About the role: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.
What you will do:
- Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across various business functions ensuring they are successful in the utilization of their Gartner subscription, resulting in client satisfaction, retention, and growth.
- Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
- Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership.
- Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
- Conduct regular reviews of client book of business looking into performance and key client engagement metrics.
What you will need:
- 0 - 2 years of relevant professional and/or internship experience.
- Proven track record of success fueled by a passion for delighting clients.
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
- Bachelor’s or Master’s degree preferred.
- Ability to use Italian, Norwegian or French at a business level (speaking, reading & writing).
What you will get:
- We offer a highly competitive rewards & benefits package.
- Collaborative, team-oriented culture that embraces diversity.
- Professional development and unlimited growth opportunities.
Client Success Associate - French, Italian or Norwegian Speaking in Egham employer: Gartner
Gartner is an exceptional employer that fosters a collaborative and inclusive work culture, offering limitless opportunities for professional growth and personal development. With a strong focus on employee satisfaction and a commitment to diversity, Gartner provides a highly competitive rewards package and a hybrid work environment that supports flexibility and engagement. Joining Gartner means being part of a team at the forefront of the AI revolution, where your contributions can make a significant impact on clients and the industry as a whole.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Associate - French, Italian or Norwegian Speaking in Egham
✨Tip Number 1
Network like a pro! Reach out to current or former Gartner employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Client Success Associate role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by understanding Gartner's services inside out. Familiarise yourself with how they help clients succeed. This will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! Since this role involves engaging with clients, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Gartner team. Let’s get you that dream job!
We think you need these skills to ace Client Success Associate - French, Italian or Norwegian Speaking in Egham
Some tips for your application 🫡
Show Your Passion for Clients:We want to see your enthusiasm for client success! Make sure to highlight any experiences where you've gone above and beyond to help clients or customers. This will show us that you share our Client for Life Philosophy.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with the Client Success Associate role. We love seeing how you connect your background to what we do.
Highlight Your Language Skills:Since this role requires proficiency in French, Italian, or Norwegian, make sure to clearly showcase your language skills. Whether it’s through previous work experience or education, we want to know how you can communicate effectively with our diverse clients.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at Gartner
✨Know Your Client Success Philosophy
Familiarise yourself with the 'Client for Life' philosophy that Gartner embraces. Be ready to discuss how you can ensure clients receive value that exceeds their investment, and think of examples from your past experiences where you've successfully supported clients.
✨Showcase Your Communication Skills
As a Client Success Associate, strong communication is key. Prepare to demonstrate your ability to engage with various stakeholders, from C-level executives to junior professionals. Practise articulating your thoughts clearly and confidently in both English and your chosen language (French, Italian, or Norwegian).
✨Understand the Value of Gartner Services
Research Gartner's services thoroughly. Be prepared to explain how these services can address client challenges and drive ROI. Think about how you would introduce these services to new clients and what strategies you would use to communicate their value effectively.
✨Prepare for Client Engagement Scenarios
Anticipate questions about how you would handle specific client situations. Consider scenarios where you might need to facilitate calls, understand client priorities, or recommend actions. Practising these scenarios will help you feel more confident during the interview.
