At a Glance
- Tasks: Support clients in maximising their Gartner subscription and drive engagement.
- Company: Join Gartner, a global leader in business and technology insights.
- Benefits: Competitive pay, flexible hybrid work, and opportunities for personal growth.
- Other info: Inclusive culture with limitless opportunities for career advancement.
- Why this job: Be part of the AI revolution and help shape the future of businesses.
- Qualifications: Bachelor's degree preferred; strong communication and client-focused skills required.
The predicted salary is between 30000 - 40000 £ per year.
About the role: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.
What you will do:
- Partner with clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription.
- Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities can include: Introducing Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community.
- Identify client priorities and understand how to align Gartner's resources to provide best in class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner memberships.
- Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices and design innovative solutions to overcome obstacles.
- Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth.
What you will need:
- Bachelors degree is preferred along with 6+ months relevant professional and/or internship experience.
- Proven track record of success fueled by a passion for delighting clients.
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
- Ability to use Norwegian (Reading, Writing and Speaking) at a Business or Native level.
What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
Gartner is the world authority on AI. At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.
What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.
Client Success Partner — Onboarding & Growth employer: Gartner
Gartner is an exceptional employer that champions a Client for Life Philosophy, ensuring every associate has the opportunity to make a significant impact on client success. With a vibrant work culture that promotes collaboration and inclusivity, employees benefit from world-class resources, competitive compensation, and unparalleled growth opportunities in a rapidly evolving field like AI. Join us in a hybrid work environment that values flexibility and fosters personal and professional development, making Gartner a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Partner — Onboarding & Growth
✨Tip Number 1
Network like a pro! Reach out to current or former Gartner employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Client Success Partner role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by understanding Gartner's Client for Life Philosophy. Think about how you can demonstrate your passion for client success and how you would approach onboarding and engaging clients. Show us you’re ready to make an impact!
✨Tip Number 3
Practice your communication skills! Since this role involves working with C-level executives, you’ll want to be articulate and confident. Try mock interviews with friends or use online resources to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Gartner team. Let’s get you started on this exciting journey!
We think you need these skills to ace Client Success Partner — Onboarding & Growth
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping clients succeed and how you can contribute to our Client for Life Philosophy.
Tailor Your Application:Make sure to customise your application to highlight relevant experiences that align with the job description. We love seeing how your skills can directly support our mission at Gartner!
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your ideas effectively. Remember, less is often more!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Gartner
✨Understand the Client for Life Philosophy
Before your interview, make sure you grasp what the Client for Life Philosophy means. Research how Gartner implements this approach and think about how you can contribute to ensuring clients receive value that exceeds their investment.
✨Showcase Your Communication Skills
As a Client Success Partner, strong communication is key. Prepare examples of how you've effectively communicated with clients or team members in the past. Be ready to demonstrate your ability to engage with various stakeholders, from C-level executives to junior professionals.
✨Align Your Experience with Client Priorities
Think about your past experiences and how they relate to identifying client priorities. Be prepared to discuss specific instances where you successfully aligned resources to meet client needs, showcasing your problem-solving and critical thinking skills.
✨Demonstrate Your Passion for Client Success
Gartner values associates who are passionate about delighting clients. During the interview, express your enthusiasm for helping clients achieve their goals and share any relevant experiences that highlight your commitment to client success.
