About this role
The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface clients’ business priorities, break down challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.
Responsibilities
- Drive monthly touchpoints, support onboarding and renewals, and proactively deliver relevant research tailored to clients’ key technology challenges.
- Manage essential administrative and operational details with high energy, ensuring critically timed status updates and a habit of proactive over‑communication.
- Partner with senior Gartner team members to identify C‑level clients’ key initiatives and provide solutions to ensure clients receive value.
- Conduct quarterly review calls with client bases.
- Send relevant research and information to clients based on their key technology‑related business initiatives and challenges.
- Support the onboarding of new clients and renewal of existing clients.
- Ensure client satisfaction, retention, operational efficiency and quality.
- Collaborate with others to overcome challenges while working in a fast‑paced dynamic environment.
Qualifications
- 2+ years of relevant professional and/or internship experience.
- Proven track record of success fueled by a passion for delighting clients.
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
- Bachelor’s or Master’s degree preferred.
- A proactive, highly organized mindset that thrives in a fast‑paced environment and embraces essential administrative tasks as a core driver of client success.
- Ability to use English at a business or fluent level (speaking, reading & writing).
Benefits
Gartner offers world‑class benefits, highly competitive compensation, and disproportionate rewards for top performers. In our hybrid work environment we provide the flexibility and support for you to thrive, working virtually when it is productive and meeting colleagues in a vibrant community that is purposeful, engaging and inspiring.
Equal Employment Opportunity
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.
Client Success Partner - Guided products employer: Gartner
Gartner is an exceptional employer, offering a dynamic hybrid work environment that fosters collaboration and innovation. With a strong commitment to employee growth, competitive compensation, and a culture of inclusivity, Gartner empowers its team members to excel in their careers while making impactful contributions to the technology landscape. Joining Gartner means being part of a forward-thinking organisation that values research excellence and strategic insight.
