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- Tasks: Engage with clients to ensure they maximise their Gartner subscription and achieve business success.
- Company: Gartner is a globally recognised leader in IT research and consulting, dedicated to helping businesses thrive.
- Benefits: Enjoy competitive pay, flexible hybrid work options, and a supportive, diverse culture.
- Why this job: Join a collaborative team that values your input and offers unlimited growth opportunities.
- Qualifications: 2+ years of relevant experience and a passion for client satisfaction are essential.
- Other info: Gartner promotes inclusivity and equal opportunities for all applicants.
The predicted salary is between 49000 - 70000 £ per year.
What makes Gartner a great place to work? We're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World's Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. In our collaborative and supportive culture, you'll make deep connections with colleagues, clients and the communities in which we live and work. You'll have the autonomy to get your work done with the flexibility you need to achieve your best.
About the role: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client's business priorities, breakdown challenges, apply logic, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.
What you will do:
- Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth.
- Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
- Facilitate client calls and engagements to surface client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership.
- Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
- Conduct regular reviews of client book of business looking into performance and key client engagement metrics.
What you will need:
- 2+ years relevant professional and/or internship experience.
- Bachelor's degree preferred.
- Proven track record of success fueled by a passion for delighting clients.
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
What you will get: We offer a highly competitive rewards & benefits package, collaborative, team-oriented culture that embraces diversity, and professional development and unlimited growth opportunities.
Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work? Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.
Client Success Partner - German Speaking employer: Gartner
Contact Detail:
Gartner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Partner - German Speaking
✨Tip Number 1
Familiarise yourself with Gartner's services and how they benefit clients. Understanding the value proposition will help you articulate how you can enhance client success during interviews.
✨Tip Number 2
Network with current or former Gartner employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your experience in similar roles will demonstrate your capability to thrive as a Client Success Partner.
✨Tip Number 4
Showcase your language skills, especially in German, during any interactions with the recruitment team. Being able to communicate effectively in both English and German is crucial for this role.
We think you need these skills to ace Client Success Partner - German Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in client success or account management roles. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client success and how your skills align with Gartner's values. Mention specific experiences where you've delighted clients and driven results.
Showcase Communication Skills: Since strong communication is key for this role, consider including examples of how you've effectively communicated with clients or stakeholders in previous positions. This could be in your CV or cover letter.
Highlight Relevant Achievements: Include quantifiable achievements in your application, such as improving client satisfaction scores or successfully onboarding new clients. This will help demonstrate your impact in previous roles.
How to prepare for a job interview at Gartner
✨Understand the Client Success Philosophy
Before your interview, make sure you grasp Gartner's 'Client for Life' philosophy. Be prepared to discuss how you can ensure clients receive exceptional value from their subscriptions and how you would approach building long-term relationships.
✨Showcase Your Communication Skills
As a Client Success Partner, strong communication is key. During the interview, demonstrate your ability to articulate ideas clearly and engage in meaningful conversations. Use examples from your past experiences where effective communication led to successful outcomes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle client challenges. Think of specific instances where you've successfully navigated difficult situations or provided innovative solutions to clients.
✨Highlight Your Collaborative Spirit
Gartner values teamwork and collaboration. Be ready to share examples of how you've worked with cross-functional teams to achieve common goals. Emphasise your ability to collaborate effectively with internal partners to enhance client satisfaction.
