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- Tasks: Be the go-to person for clients, ensuring they get the most from their sponsorship packages.
- Company: Gartner is a global leader in providing actionable insights to enterprise leaders since 1979.
- Benefits: Enjoy flexible hybrid work, competitive pay, and amazing perks for top performers.
- Why this job: Join a diverse team making a real impact while growing your career in a supportive environment.
- Qualifications: Passion for client success, strong communication skills, and ability to manage multiple tasks are essential.
- Other info: Willingness to travel for events is required; you'll be part of a vibrant community.
The predicted salary is between 36000 - 60000 £ per year.
The Client Success team members align themselves to the sales team to deliver value to clients and ensure they have the conviction to renew and grow their partnership with the Gartner conference business. This is a critical role that drives client retention and builds a strong foundation for growth.
What you will do
- Serve as primary point of contact for clients as it relates to client onboarding and maximizing the components of their sponsorship package at live conferences (logo, booth, registration, product literatures, promotional banners)
- Understand the exhibit products and act as trusted advisor during the course of an event cycle to assure best use of each purchased product offering
- Collaborate effectively with the wider conference business: operations, content, program management and marketing teams to enable the success of clients
- Partner with the Conference Sales Organization to drive satisfaction, account retention and growth
- Cultivate and expand existing business relationships through frequent pro‑active client interactions to understand client’s business, industry and mission critical priorities
- Drive high client call activity to ensure timely on‑boarding and pro‑active service delivery pre‑conference, onsite and post‑conference
- Evaluate and track the client experience at every conference allowing for improved processes and actions
- Join Conference Sales Account Executive on client calls and meetings as needed to support sales or secure a renewal
- Understand account renewal plans and focus on services that will promote the plan objectives
- Available to receive, interpret and react to client requests in a customer focused manner that over‑delivers exceedingly high value
What you will need
- 1‑3 years’ relevant experience in customer facing/client focused positions
- Passionate about service delivery and driven by client success
- Strong business acumen and ability to persuade others
- Ability to quickly identify and assess client needs and objectives
- Ability to receive, interpret and react to client requests in a customer focused manner and with a high degree of professionalism
- Highly organized with a strong attention to detail
- Excellent written and verbal communication skills, including presentation skills
- Ability to manage multiple deadlines, prioritize, and work under pressure
- Ability to work independently and within a team
- Proficiency in the MS Office suite and G‑suite
- Willingness to travel 6-8 times per year.
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission‑critical priorities.
Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?
Gartner offers world‑class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it\’s productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.
Job Requisition ID:109121
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Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy
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Contact Detail:
Gartner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Partner
✨Tip Number 1
Familiarise yourself with Gartner's conference offerings and the specific products they provide. Understanding these will help you demonstrate your ability to act as a trusted advisor during client interactions.
✨Tip Number 2
Network with current or former employees of Gartner, especially those in client-facing roles. They can provide valuable insights into the company culture and expectations for the Client Success Partner position.
✨Tip Number 3
Prepare to discuss your experience in client relationship management and how you've successfully driven client retention in previous roles. Be ready to share specific examples that highlight your skills.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage multiple deadlines and prioritise tasks. This is crucial for the role, so having concrete examples will set you apart from other candidates.
We think you need these skills to ace Client Success Partner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the responsibilities of a Client Success Partner. Emphasise your client management skills, ability to drive satisfaction, and any experience in event coordination.
Craft a Compelling Cover Letter: In your cover letter, express your passion for service delivery and client success. Use specific examples from your past experiences to demonstrate how you can contribute to Gartner's mission and values.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this role, ensure your application is free from errors and clearly articulates your thoughts. Consider including a brief example of a successful client interaction.
Highlight Organisational Skills: Given the need for strong organisational skills in managing multiple deadlines, mention any tools or methods you use to stay organised. This could include project management software or personal strategies that help you prioritise tasks effectively.
How to prepare for a job interview at Gartner
✨Understand the Client Success Role
Before the interview, make sure you have a solid grasp of what a Client Success Partner does. Familiarise yourself with the responsibilities outlined in the job description, such as client onboarding and maximising sponsorship packages. This will help you articulate how your skills align with their needs.
✨Showcase Your Communication Skills
Since excellent written and verbal communication is crucial for this role, prepare to demonstrate your ability to convey ideas clearly. You might want to practice presenting a past project or experience that highlights your communication prowess, especially in a client-facing context.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and client management skills. Think of specific examples from your past experiences where you successfully handled client issues or improved client satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Research Gartner and Its Culture
Familiarise yourself with Gartner's mission, values, and recent developments. Understanding their culture will not only help you answer questions more effectively but also allow you to ask insightful questions about the company, demonstrating your genuine interest in becoming part of their team.