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- Tasks: Manage client relationships and ensure they maximise their Gartner subscription value.
- Company: Gartner is a global leader in providing actionable insights to enterprise leaders.
- Benefits: Enjoy competitive pay, world-class benefits, and a flexible hybrid work environment.
- Why this job: Join a diverse team where your impact matters and growth opportunities are limitless.
- Qualifications: 3+ years of experience, strong communication skills, and fluent French required.
- Other info: Gartner values inclusivity and offers equal employment opportunities for all.
The predicted salary is between 36000 - 60000 £ per year.
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Client Success Manager – French Speaking, Surrey
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Client:
Gartner
Location:
Surrey, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
3c513272ff56
Job Views:
3
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
About the role:
The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.
What you will do:
Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across various business functions ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth
Introduce Gartner services and capabilities to new clients and communicate value to decision makers
Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
Conduct regular reviews of client book of business looking into
performance and key client engagement metrics
What you will need:
3+ years relevant professional experience
Proven track record of success fueled by a passion for delighting clients
Strong communication, collaboration, prioritization, critical thinking, and influencing skills
Bachelor’s degree preferred
Ability to use French (Reading, Writing and Speaking) at a Business or Native level
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Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it\’s productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to.
Job Requisition ID:97732
By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.
Gartner Applicant Privacy Link:
For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.
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Client Success Manager - French Speaking employer: Gartner
Contact Detail:
Gartner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager - French Speaking
✨Tip Number 1
Familiarise yourself with Gartner's services and how they benefit clients. Understanding the value proposition will help you articulate how you can enhance client success during interviews.
✨Tip Number 2
Network with current or former Gartner employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Brush up on your French language skills, especially in a business context. Being able to demonstrate fluency in both written and spoken French will set you apart from other candidates.
✨Tip Number 4
Prepare for situational interview questions that focus on client relationship management. Think of specific examples from your past experience where you've successfully managed client expectations and delivered results.
We think you need these skills to ace Client Success Manager - French Speaking
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Success Manager at Gartner. Highlight your experience in client relationship management and how it aligns with their 'Client for Life' philosophy.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the job description. Emphasise your communication skills, ability to manage client relationships, and any experience you have in onboarding clients or driving engagement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client success and your ability to communicate effectively in French. Use specific examples from your past roles to demonstrate how you can add value to Gartner's clients.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your French language skills are accurately represented. A polished application reflects your attention to detail.
How to prepare for a job interview at Gartner
✨Showcase Your Client Success Experience
Make sure to highlight your previous experience in client success roles. Discuss specific examples where you have successfully managed client relationships and driven satisfaction, retention, and growth.
✨Demonstrate Your Communication Skills
As a Client Success Manager, strong communication is key. Prepare to discuss how you've effectively communicated with clients at various levels, especially C-level executives, and how you tailored your approach to meet their needs.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practice how you would handle client calls, address concerns, and recommend actions that drive value from Gartner's services.
✨Brush Up on Your French
Since this role requires fluency in French, be prepared to demonstrate your language skills. You might be asked to conduct part of the interview in French, so practice speaking about your professional experiences in the language.
