At a Glance
- Tasks: Support clients in maximising their Gartner subscription and drive their success.
- Company: Join Gartner, a global leader in business and technology insights.
- Benefits: Competitive pay, flexible hybrid work, and world-class benefits.
- Other info: Inclusive culture with limitless opportunities for growth.
- Why this job: Be part of the AI revolution and make a real impact.
- Qualifications: Bachelor's degree preferred; Norwegian fluency required.
The predicted salary is between 30000 - 40000 £ per year.
The Client Success team follows a Client for Life Philosophy, ensuring that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface clients’ business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products used by large client teams.
What you will do:
- Partner with clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription.
- Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities can include: Introducing Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community.
- Identify client priorities and understand how to align Gartner's resources to provide best in class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner memberships.
- Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices and design innovative solutions to overcome obstacles.
- Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth.
What you will need:
- Bachelors degree is preferred along with 6+ months relevant professional and/or internship experience.
- Proven track record of success fueled by a passion for delighting clients.
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
- Ability to use Norwegian (Reading, Writing and Speaking) at a Business or Native level.
What do we offer?
- Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
- In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Client Success Associate - Norwegian speaker employer: Gartner
Gartner is an exceptional employer that champions a Client for Life Philosophy, ensuring every employee plays a vital role in delivering unparalleled value to clients. With a commitment to professional growth, a vibrant and inclusive work culture, and access to cutting-edge resources in the AI sector, associates are empowered to thrive in their careers while making a meaningful impact. The hybrid work environment fosters flexibility and collaboration, making Gartner a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Associate - Norwegian speaker
✨Tip Number 1
Network like a pro! Reach out to current or former Gartner employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the Client Success team. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by understanding Gartner's Client for Life Philosophy. Think about how you can demonstrate your ability to delight clients and drive engagement. Show us that you’re not just a fit for the role, but a perfect match for our culture!
✨Tip Number 3
Practice your Norwegian skills! Since this role requires fluency, brush up on your business vocabulary and practice speaking with friends or colleagues. Being confident in your language skills will help you stand out during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Gartner family!
We think you need these skills to ace Client Success Associate - Norwegian speaker
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Success Associate role. Highlight your relevant experience and skills that align with our Client for Life Philosophy. We want to see how you can bring value to our clients!
Showcase Your Communication Skills:Since this role involves partnering with various clients, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to show us you can effectively engage with clients at all levels.
Highlight Your Passion for Client Success:We love candidates who are genuinely passionate about helping clients succeed. Share examples of how you've gone above and beyond in previous roles to support clients or customers. This will help us see your commitment to client satisfaction.
Apply Through Our Website:For a smooth application process, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at Gartner
✨Know Your Client Success Philosophy
Familiarise yourself with the 'Client for Life' philosophy that Gartner follows. Be ready to discuss how you can ensure clients receive value that exceeds their investment, and think of examples from your past experiences where you've successfully delighted clients.
✨Showcase Your Communication Skills
As a Client Success Associate, strong communication is key. Prepare to demonstrate your ability to engage with various stakeholders, from C-level executives to junior professionals. Practise articulating your thoughts clearly in both English and Norwegian, as this will be crucial in the role.
✨Understand the Business Priorities
Research common business challenges faced by clients in IT, HR, Supply Chain, and other areas mentioned in the job description. Be prepared to discuss how you would identify client priorities and align Gartner's resources to help them achieve their goals.
✨Leverage Metrics for Engagement
Get comfortable with discussing how you can use insights and metrics to drive client engagement and satisfaction. Think of specific examples where you've used data to improve client relationships or service delivery in your previous roles.
