At a Glance
- Tasks: Support clients in maximising their Gartner subscription and drive their success.
- Company: Join a diverse, innovative team at Gartner in vibrant Barcelona.
- Benefits: Enjoy professional development, unlimited growth opportunities, and a collaborative culture.
- Other info: Perfect for those passionate about client success and teamwork.
- Why this job: Make a real impact by helping clients achieve their business goals.
- Qualifications: Fluent in English and another language, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About the role
The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.
What you will do
- Partner with clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription.
- Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities can include: Introducing Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community.
- Identify client priorities and understand how to align Gartner's resources to provide best in class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner membership.
- Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices and design innovative solutions to overcome obstacles.
- Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth.
What you will need
- Must be fluent in English and one of the additional languages mentioned below. Currently hiring for the following languages: French, Dutch, Italian, Norwegian, Swedish or Turkish.
- Bachelor's degree is preferred along with 6+ months relevant professional and/or internship experience.
- Proven track record of success fueled by a passion for delighting clients.
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
What you will get
- Collaborative, team-oriented culture that embraces diversity.
- Professional development and unlimited growth opportunities.
Client Success Associate - Barcelona employer: Gartner
Gartner is an exceptional employer located in the vibrant city of Barcelona, offering a collaborative and diverse work culture that prioritises professional development and unlimited growth opportunities. As a Client Success Associate, you will be part of a team that values client relationships and drives meaningful impact, ensuring that every client maximises their investment in Gartner's services. With a commitment to equal opportunity and a supportive environment, Gartner stands out as a place where your contributions are recognised and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Associate - Barcelona
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching Gartner's services and how they align with client needs. Show us that you understand the Client for Life Philosophy and how you can contribute to it.
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with C-level executives, being articulate and confident is key. Try mock interviews with friends or use online resources to sharpen your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team.
We think you need these skills to ace Client Success Associate - Barcelona
Some tips for your application 🫡
Show Your Passion for Clients:Make sure to highlight your enthusiasm for client success in your application. We want to see how you can delight clients and help them achieve their goals, so share any relevant experiences that showcase this passion.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with the Client Success Associate role. We love seeing candidates who understand what we do!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Gartner
✨Know Your Client Success Philosophy
Before the interview, get familiar with the 'Client for Life' philosophy that Gartner follows. Understand how this approach impacts client relationships and be ready to discuss how you can contribute to ensuring clients receive exceptional value from their subscriptions.
✨Showcase Your Communication Skills
As a Client Success Associate, strong communication is key. Prepare examples of how you've effectively communicated with clients or team members in the past. Think about times when you had to influence decisions or resolve conflicts, and be ready to share those stories.
✨Demonstrate Problem-Solving Abilities
Gartner values critical thinking and innovative solutions. Be prepared to discuss specific challenges you've faced in previous roles and how you approached solving them. Highlight your ability to break down complex issues and align resources to meet client needs.
✨Research and Engage with Gartner's Services
Familiarise yourself with the services and capabilities offered by Gartner. This will not only help you understand the role better but also allow you to engage in meaningful conversations during the interview. Consider how these services can align with potential client priorities.
