Associate Director/Director, Sales Operations

About the role: The Associate Director/Director of Sales Operations focuses on supporting business objectives of revenue growth through the development and execution of sales strategies, processes, and programs. Success results in strong sales performance built upon client retention, new business growth, improved seller productivity, and lowered attrition.

Responsibilities include planning and development activities such as program design, process improvement, launching new sales technologies, and coaching and collaborating with Sellers and Partners across Gartner.

What you will do:

• Support the EASC Continental VP with sales strategy, programs, and execution.
• Collaborate with other Continental Ops leaders to align, share, and implement best practices.
• Oversee reporting and analysis of business results and forecasts.
• Develop monthly operational presentations capturing sales performance, causals, leading/lagging indicators, processes/programs, and other insights into the operations of the business.
• Partner with Business Leaders to analyze or diagnose gaps/opportunities and identify potential solutions.
• Refine and deploy world‑class sales processes and programs; capture and analyze impact and ROI to target future enhancements (e.g., growth programs, retention programs, conference execution, and various LoB initiatives).
• Mentor and coach MVPs, RVPs, and AMs effectively.
• Lead preparation and development of meeting material for presentations; represent the sales channel in key leadership meetings.
• Work with partners across the business to execute strategic decisions (e.g., Product, Delivery, BTI, Conferences, Marketing).
• Utilize a curious personality to root out and solve issues, working with partners to remove barriers to seller productivity.
• Model, allocate, and track results against budgets and quotas.

What you will need:

• Bachelor’s Degree or equivalent; master’s degree preferred.
• 10+ years of business experience, or 5+ years of consulting, project management, or other operationally equivalent work.
• Demonstrated proficiency managing analytically rigorous and time‑bound initiatives.
• Excellent communication skills and ability to adjust styles to a range of potential audiences.
• Ability to translate large‑scale data or complex issues for an executive audience.
• Excellent presentation building skills, keen eye for detail and storytelling.
• Ability to develop strong credibility with Sales and become a respected coach and/or advisor.
• Highly comfortable speaking to large groups of people.
• Proven ability to understand business initiatives and challenges.
• Ability to interpret questions/requests and identify bigger issues and return additional insights.
• Highly‑developed sense of curiosity with a relentless drive for answers.
• Demonstrates high level of influence, ability to earn trust at very senior levels.
• Strong ability to manage toward critical deadlines, often in collaboration with others.
• Institutional knowledge and/or strong understanding of Gartner BUs and functions preferred.

What you will get:

• Competitive salary, generous paid time off policy, charity match program, private medical and dental insurance, parental leave, employee assistance program (EAP), and more.
• Collaborative, team‑oriented culture that embraces diversity.
• Professional development and unlimited growth opportunities.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities.