At a Glance
- Tasks: Support clients in maximising their Gartner subscription and drive engagement.
- Company: Join a diverse team at Gartner, a leader in client success.
- Benefits: Enjoy professional development, unlimited growth opportunities, and a collaborative culture.
- Other info: Embrace diversity and equal opportunity in a dynamic work environment.
- Why this job: Make a real impact by helping clients achieve their business goals.
- Qualifications: Fluency in English and Dutch or German; relevant experience preferred.
The predicted salary is between 63000 - 77000 £ per year.
About the role
The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.
What you will do
- Partner with clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription.
- Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities can include: Introducing Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community.
- Identify client priorities and understand how to align Gartner’s resources to provide best in class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner membership.
- Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices and design innovative solutions to overcome obstacles.
- Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth.
What you will need
- Must be fluent in English and one of the additional languages mentioned below. Currently hiring for the following languages: Dutch or German.
- Bachelors degree is preferred along with 6+ months relevant professional and/or internship experience.
- Proven track record of success fueled by a passion for delighting clients.
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
What you will get
- Collaborative, team-oriented culture that embraces diversity.
- Professional development and unlimited growth opportunities.
Client Success Associate (Dutch/German) - London employer: Gartner, Inc.
Gartner, Inc. is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to thrive in their careers. With a strong focus on professional development and growth opportunities, particularly in the strategic security domain, employees are encouraged to enhance their skills while contributing to impactful client relationships. Located in the United Kingdom, Gartner offers a dynamic environment where your expertise can drive meaningful change and success for both clients and the organisation.
