At a Glance
- Tasks: Lead complex renewal strategies and collaborate with senior leaders to drive client retention.
- Company: Join Gartner, a leader in business insights and client success.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and continuous improvement.
- Why this job: Make a real impact on client relationships and drive innovative retention strategies.
- Qualifications: Bachelor's degree and 2-4 years of experience in analysis or consulting.
The predicted salary is between 70000 - 90000 £ per year.
About the team
The Global Retention Programs team are experts in ensuring that Gartner’s largest clients retain and grow their business with the company. The team acts as internal consultants to Sales and Service leaders, and also plays a critical role in providing Gartner’s Operating Committee with regular recommendations, insights and opportunities to shape the company’s retention and growth strategy.
What you will do
- Lead Deal Support through cross‑functional influencing skills on the highest value/most complex renewals across Gartner.
- Implement programs ensuring Gartner’s retention and growth strategy.
- Create scalable action plans and lead presentations in planning sessions and strategy meetings with Senior Leaders across Team NCVI partners.
- Drive strong collaboration with Client Value Managers (CVMs) and our Center of Excellence partners to build strong business cases for renewal and growth of our large deals.
- Lead quantitative and qualitative analyses to solve Gartner’s retention and growth challenges; partner with cross‑functional teams to implement solutions.
- Drive constant improvement and renovation/innovation of our processes and tools to improve quality and productivity, along with scaling the team’s operational model to deliver exceptional deal support.
- Own your actions, measure progress and lead initiatives/complex projects to completion with action‑driven insights.
What you will need
- Bachelor’s degree with 2‑4+ years of experience in completing complex analyses and solving challenging business problems as a business analyst / consultant at a top‑tier consulting firm, investment banking associate or strategy analyst for a leading company.
- Master’s degree preferred.
- Ability to influence leaders to drive business outcomes and growth.
- Ability to synthesize complex problems into simple, concise statements/core messages, and present/communicate to key stakeholders and clients.
- Outstanding project management skills (projects involving internal and external stakeholders) with ability to meet tight deadlines and prioritize workloads.
- Forward‑thinking ability to anticipate and mitigate risks to client retention.
- Analytical proficiency in MS Office suite, including Excel and PowerPoint, and ability to clearly present and articulate through PPT.
Equal Employment Opportunity
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964‑0096 or by sending an email to ApplicantAccommodations@gartner.com.
Retention Programs Manager in Egham employer: Gartner, Inc.
Gartner is an exceptional employer that fosters a collaborative and innovative work culture, particularly within the Global Retention Programs team. Employees benefit from comprehensive professional development opportunities, a commitment to diversity and inclusion, and the chance to influence key business strategies while working with senior leaders. Located in a dynamic environment, Gartner offers a unique platform for career growth and impactful contributions to client retention and business success.
