At a Glance
- Tasks: Build and manage relationships with clients, ensuring they maximise their Gartner subscription.
- Company: Join Gartner, a global leader in AI and business insights.
- Benefits: Competitive pay, professional development, and a collaborative culture.
- Other info: Exciting opportunities for growth in a dynamic, diverse environment.
- Why this job: Make a real impact by helping clients succeed with innovative solutions.
- Qualifications: 0-2 years experience, strong communication skills, and fluency in French, Italian, or Norwegian.
The predicted salary is between 30000 - 40000 £ per year.
Overview
About the role: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.
What you will do:
- Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across various business functions ensuring they are successful in the utilization of their Gartner subscription, resulting in client satisfaction, retention, and growth.
- Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
- Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership.
- Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
- Conduct regular reviews of client book of business looking into performance and key client engagement metrics.
What you will need:
- 0 - 2 years of relevant professional and/or internship experience.
- Proven track record of success fueled by a passion for delighting clients.
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
- Bachelor’s or Master’s degree preferred.
- Ability to use Italian, Norwegian or French at a business level (speaking, reading & writing).
What you will get:
- We offer a highly competitive rewards & benefits package.
- Collaborative, team-oriented culture that embraces diversity.
- Professional development and unlimited growth opportunities.
About Gartner: At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
Gartner is the world authority on AI. At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.
What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.
Client Success Associate - French, Italian or Norwegian Speaking in Egham employer: Gartner, Inc.
Gartner is an exceptional employer that fosters a collaborative and diverse work culture, offering unparalleled professional development and growth opportunities. With a focus on client success and a commitment to innovation, employees are empowered to make a meaningful impact in the rapidly evolving field of AI. The hybrid work environment provides flexibility, allowing associates to thrive both virtually and within a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Associate - French, Italian or Norwegian Speaking in Egham
✨Tip Number 1
Network like a pro! Reach out to current or former Gartner employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the Client Success team. Personal connections can make all the difference!
✨Tip Number 2
Prepare for your interviews by understanding Gartner's services inside out. Familiarise yourself with how they add value to clients. This will help you articulate how you can contribute to client success and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your language skills! Since this role requires fluency in French, Italian, or Norwegian, brush up on your business vocabulary. You want to impress during the interview with your ability to communicate effectively with clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Gartner family. Let’s get you that Client Success Associate position!
We think you need these skills to ace Client Success Associate - French, Italian or Norwegian Speaking in Egham
Some tips for your application 🫡
Show Your Passion for Clients:When writing your application, let your enthusiasm for client success shine through. We want to see how you’ve gone above and beyond to delight clients in the past, so share specific examples that highlight your dedication.
Tailor Your Application:Make sure to customise your application to reflect the skills and experiences that align with the Client Success Associate role. Use keywords from the job description to demonstrate that you understand what we’re looking for.
Highlight Your Language Skills:Since we’re looking for candidates who can communicate in French, Italian, or Norwegian, be sure to mention your language proficiency clearly. If you have any relevant experiences using these languages in a professional setting, don’t forget to include them!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Gartner, Inc.
✨Know Your Client Success Philosophy
Familiarise yourself with the 'Client for Life' philosophy that Gartner follows. Be ready to discuss how you can ensure clients receive value from their subscriptions and how you would approach building long-term relationships.
✨Showcase Your Communication Skills
Since this role requires strong communication in French, Italian, or Norwegian, practice articulating your thoughts clearly in these languages. Prepare examples of how you've effectively communicated with clients or colleagues in the past.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified challenges and proposed solutions. Be prepared to discuss how you would recommend actions to clients based on their priorities and how you would collaborate with internal teams to overcome obstacles.
✨Research Gartner's Services
Dive deep into understanding Gartner's services and capabilities. Be ready to explain how you would introduce these to new clients and communicate their value effectively, ensuring you can stimulate client engagement right from the start.
