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- Tasks: Lead strategic initiatives to enhance client retention and growth for Gartner's largest accounts.
- Company: Join a leading global research and advisory company with a focus on innovation.
- Benefits: Enjoy world-class benefits, competitive pay, and a flexible hybrid work environment.
- Why this job: Make a significant impact by influencing senior leaders and driving strategic transformations.
- Qualifications: 10+ years of experience in business transformation and leadership roles required.
- Other info: Be part of a dynamic team that values diversity and equal opportunity.
The predicted salary is between 90000 - 120000 £ per year.
The Global Retention Programs team are experts in ensuring that Gartner's largest clients retain and grow their business with the company. The team acts as internal consultants to Sales and Service leaders and also plays a critical role in providing Gartner's Operating Committee with regular recommendations, insights and opportunities to shape the company's retention and growth strategy.
What you will do
- Lead cross-functionally to improve retention and growth within Gartner's largest, most strategic accounts.
- Lead a team of GRP associates focused on Global Accounts, effectively coaching them to mitigate risk and support channel growth by aligning best-practice retention and growth plays to complex account scenarios.
- Lead strategic projects and initiatives, with insights to the Operating Committee.
- Influence senior leaders within Gartner, with regular interactions across Sales, Service, BTI, Conferences, Product and other business units.
- Challenge team to innovate client-facing processes, deliverables, and advise on successful strategies to influence account team actions and success rate with clients.
Qualifications
- Bachelors required, MBA or master's degree preferred.
- 10+ years relevant business experience including successfully leading strategic transformation initiatives.
- 4+ years Business Transformation experience working with senior executives.
- Previous leadership experience.
- Strong connector of people, concepts, and applications.
- Must be high energy and highly motivated individual; goal and results oriented, demonstrates a bias for action and disciplined execution.
- Comfortable navigating ambiguity, driving clarity, and executing in a fast-paced, dynamic environment.
- Demonstrated ability to partner with and influence senior executives and align diverse stakeholders around strategic priorities.
- Able to translate complex concepts simply and distil key 'so what's' for an array of stakeholders.
- Ability to toggle between strategic considerations and tactical implications, helping to deliver the approach and execute to create specific deliverables.
- Strong and effective communication skills; ability to present to senior leaders, as well as peers in a clear manner, fostering dialogue and helping to drive decisions.
Benefits
- World-class benefits, highly competitive compensation and disproportionate rewards for top performers.
- Hybrid work environment with flexibility and support to thrive, working virtually when productive and collaborating in a vibrant community.
Director, Retention Programs employer: Gartner, Inc.
Contact Detail:
Gartner, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Retention Programs
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, and don’t be shy about reaching out to current Gartner employees on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Show Off Your Skills
When you get the chance to chat with someone from Gartner, make sure to highlight your experience in business transformation and leadership. We want to see how you can bring value to our team, so share specific examples of how you've influenced senior leaders and driven results.
✨Prepare for the Interview
Do your homework before the interview! Understand Gartner's retention strategies and think about how your background aligns with our goals. We love candidates who can discuss complex concepts simply and show us they’re ready to tackle challenges head-on.
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who are eager to make an impact in our Global Retention Programs team.
We think you need these skills to ace Director, Retention Programs
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Director, Retention Programs role. Highlight your experience in business transformation and leadership, and show how your skills align with what we’re looking for at StudySmarter.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve led strategic initiatives or improved retention rates in previous roles. We want to see the impact you’ve made!
Communicate Clearly: Your written application should reflect strong communication skills. Use clear and concise language to convey your ideas, making it easy for us to understand your qualifications and vision for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Gartner, Inc.
✨Know Your Numbers
As a Director of Retention Programs, you'll need to demonstrate your understanding of key metrics that drive retention and growth. Brush up on relevant statistics and case studies from your past experiences that showcase your impact on client retention. Be ready to discuss how you can apply these insights at Gartner.
✨Showcase Leadership Skills
With over 10 years of experience, it's crucial to highlight your leadership style and how you've successfully led teams in the past. Prepare examples of how you've coached associates to mitigate risks and drive growth. This will show that you're not just a manager but a true leader who inspires and motivates others.
✨Prepare for Strategic Conversations
You'll be influencing senior leaders, so practice articulating complex concepts clearly and succinctly. Think about how you can distil key insights into actionable strategies that align with Gartner's goals. Role-play potential scenarios with a friend to build confidence in your delivery.
✨Embrace Ambiguity
Gartner operates in a fast-paced environment, so be prepared to discuss how you've navigated ambiguity in previous roles. Share specific examples where you drove clarity and executed plans despite uncertainty. This will demonstrate your adaptability and problem-solving skills, which are essential for this role.