At a Glance
- Tasks: Build and manage relationships with clients, ensuring they get maximum value from Gartner services.
- Company: Join Gartner, a global leader in AI and business insights.
- Benefits: Enjoy competitive pay, professional development, and a flexible hybrid work environment.
- Other info: Be part of a diverse team that values collaboration and personal growth.
- Why this job: Make a real impact by guiding leaders and shaping the future of AI.
- Qualifications: Fluent in German and English, with strong customer service skills and relevant experience.
The predicted salary is between 35000 - 42000 £ per year.
About the role
The Client Success team focuses on customer service and client retention versus business growth and development. Associates have an aligned portfolio of clients with whom they partner ensuring each client receives value far exceeding their investment in Gartner services. They surface the client’s business priorities and identify the most effective ways to support clients through their purchased Gartner services.
What you will do
- Build, develop and manage relationships with existing clients ranging from senior C-level executives to more junior professionals across various business functions and companies.
- Regularly meet and engage with clients virtually to understand their business priorities, and recommend a program of action that drives high value, client retention, and client return of investment.
- Collaborate with internal Gartner colleagues to maximize the value Gartner delivers to clients.
What you will need
- Must be fluent in German and English at business level.
- 2+ years relevant professional and/or internship experience.
- Strong customer service, communication, collaboration, prioritization, critical thinking and influencing skills.
- Bachelor’s degree preferred.
What you will get
- Collaborative, team-oriented culture that embraces diversity.
- Professional development and unlimited growth opportunities.
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories.
What makes Gartner a great place to work?
Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
Gartner is the world authority on AI
At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.
What do we offer?
- World-class benefits.
- Highly competitive compensation and disproportionate rewards for top performers.
- Hybrid work environment providing flexibility and support for working virtually.
- Getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities.
Client Success Partner - German Speaking employer: Gartner, Inc.
Gartner, Inc. is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to thrive in their careers. With a strong focus on professional development and growth opportunities, particularly in the strategic security domain, employees are encouraged to enhance their skills while contributing to impactful client relationships. Located in the United Kingdom, Gartner offers a dynamic environment where your expertise can drive meaningful change and success for both clients and the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Partner - German Speaking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gartner, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gartner, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Success Partner - German Speaking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gartner, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Gartner, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gartner, Inc.!
How to prepare for a job interview at Gartner, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
