At a Glance
- Tasks: Build relationships with clients and ensure they get the most from their Gartner subscription.
- Company: Join a diverse, collaborative team at a leading research and advisory company.
- Benefits: Enjoy professional development, unlimited growth opportunities, and a supportive work culture.
- Other info: Great opportunity for recent graduates or those with internship experience.
- Why this job: Make a real impact by helping clients succeed and driving their business decisions.
- Qualifications: Fluent in German and English with strong communication and problem-solving skills.
The predicted salary is between 50000 - 70000 £ per year.
Location & Language
London, UK or Barcelona, Spain. Must be business fluent in German and English.
About the role
The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment.
Associates understand and surface client priorities, break down challenges, and identify the most effective ways to support the client in making the right decisions for their business.
They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products used by large client teams.
Responsibilities
- Build, develop and manage relationships with a variety of clients ranging from senior C‑levels to more junior client professionals across various business functions to ensure they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth.
- Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
- Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership.
- Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
- Conduct regular reviews of client book of business looking into performance and key client engagement metrics.
Requirements
- Fluent in English and German.
- 6+ months relevant professional and/or internship experience.
- Proven track record of success fueled by a passion for delighting clients.
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
- Bachelor’s degree preferred.
- What you will get
- Collaborative, team‑oriented culture that embraces diversity.
- Professional development and unlimited growth opportunities.
- Equal Employment Opportunity
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability.
You may request reasonable accommodations by calling Human Resources at +1 (203) 964‑0096 or by sending an email to Applicant Accommodations@gartner. com.
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Client Success Associate - German Speaking employer: Gartner, Inc.
Gartner, Inc. is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to thrive in their careers. With a strong focus on professional development and growth opportunities, particularly in the strategic security domain, employees are encouraged to enhance their skills while contributing to impactful client relationships. Located in the United Kingdom, Gartner offers a dynamic environment where your expertise can drive meaningful change and success for both clients and the organisation.
