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- Tasks: Build and manage relationships with clients, ensuring they maximise their Gartner subscription.
- Company: Gartner is a global leader in providing actionable insights to enterprise leaders since 1979.
- Benefits: Enjoy competitive pay, world-class benefits, and a flexible hybrid work environment.
- Why this job: Join a diverse team focused on client success and make a real impact in the business world.
- Qualifications: 3+ years of experience, strong communication skills, and fluent in French.
- Other info: Gartner values inclusivity and offers equal opportunities for all applicants.
The predicted salary is between 32000 - 46000 £ per year.
Client Success Manager – French Speaking
Client Success Manager – French Speaking
1 day ago Be among the first 25 applicants
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About the role:
The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.
Description
About the role:
The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.
What You Will Do
- Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across various business functions ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth
- Introduce Gartner services and capabilities to new clients and communicate value to decision makers
- Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
- Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
- Conduct regular reviews of client book of business looking into
- performance and key client engagement metrics
What You Will Need
- 3+ years relevant professional experience
- Proven track record of success fueled by a passion for delighting clients
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills
- Bachelor’s degree preferred
- Ability to use French (Reading, Writing and Speaking) at a Business or Native level
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work .
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it\’s productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com .
Job Requisition ID:97732
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Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy
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Client Success Manager - French Speaking employer: Gartner for HR
Contact Detail:
Gartner for HR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager - French Speaking
✨Tip Number 1
Familiarise yourself with Gartner's services and how they benefit clients. Understanding the value proposition will help you articulate how you can enhance client engagement and satisfaction during interviews.
✨Tip Number 2
Brush up on your French language skills, especially in a business context. Being able to communicate effectively in French will be crucial for this role, so practice speaking and writing to ensure fluency.
✨Tip Number 3
Network with current or former Client Success Managers at Gartner. They can provide insights into the role and company culture, which can be invaluable during your interview process.
✨Tip Number 4
Prepare examples of how you've successfully managed client relationships in the past. Highlight specific challenges you overcame and the positive outcomes, as this will demonstrate your capability to excel in the role.
We think you need these skills to ace Client Success Manager - French Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client success or account management. Emphasise your ability to build relationships and communicate effectively, especially in French, as this is crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client success and how your previous experiences align with Gartner's Client for Life Philosophy. Use specific examples to demonstrate your problem-solving skills and ability to drive client engagement.
Showcase Language Proficiency: Since the role requires fluency in French, ensure you mention your language skills prominently. If you have any certifications or relevant experiences that showcase your proficiency, include them.
Highlight Relevant Achievements: Include quantifiable achievements in your application that demonstrate your success in previous roles. For example, mention how you improved client satisfaction scores or increased retention rates in past positions.
How to prepare for a job interview at Gartner for HR
✨Understand the Client for Life Philosophy
Familiarise yourself with Gartner's Client for Life Philosophy. Be prepared to discuss how you can ensure clients receive exceptional value from their subscriptions and how you would approach building long-term relationships.
✨Showcase Your Communication Skills
As a Client Success Manager, strong communication is key. Practice articulating your thoughts clearly in both English and French, as you'll need to engage with clients at various levels, including C-suite executives.
✨Demonstrate Problem-Solving Abilities
Be ready to share examples of how you've successfully identified client challenges and proposed effective solutions in previous roles. Highlight your critical thinking and prioritisation skills.
✨Research Gartner's Services
Before the interview, take time to understand Gartner's services and how they benefit clients. This knowledge will help you articulate how you can introduce these services effectively to new clients.
