Guest Specialist Garrett's Family Market Falmouth

As a Guest Specialist, customer service is our number one priority. Our Sales Associates are not just cashiers. Our Associates are required to do the following:

• Provide an enthusiastic “beaming” greeting to all customers upon entering the store or on the phone.
• Get to know your customers and use their name.
• Go out of your way to make customers feel important and valued. Give 100% attention to customers.
• Move quickly to provide fast service.
• Offer suggestions and promotions.
• Thank customers for their business and invite them back.

Without our customers we would not be in business. It’s imperative that they receive 100% of our attention and we show appreciation for their business.

Additional Responsibilities Include:

• Cleaning & Housekeeping: Inside
  • Restrooms: Floor, toilet, sink, mirror, walls, and ceiling clean and odour free. Soap, towels and toilet paper stocked.
  • Trash Cans: Emptied, clean and bags tucked out of sight.
  • Doors & Windows: Clean.
  • Floors: Sweep and mop, free of trash, spills, and stains.
  • Coolers: Doors and shelves cleaned free of stains and spills.
  • Rugs: Swept and free of trash.
  • Transaction Counter: Clean and organized.
  • Shelves: Clean and dust free.
  • Fast food area: Equipment and prep area clean and organized.
  • Back office and cooler neat and organized.
  • Coffee and Fountain Area: Clean, free of spills and trash.
  • Merchandise: Clean and dust free.
• Cleaning & Housekeeping: Outside
  • Parking Lot: Swept and free of trash, oil, gas spots, cigarette butts, and weeds.
  • Windows & Doors: Clean, no faded or unauthorized signs.
  • Entrance Sidewalk: Clean, stain and trash free.
  • Trash Cans: Clean, not overflowing, and bags tucked.
  • Fuel Islands: Dispensers and nozzles clean.
  • Squeegees & towels on all islands, windshield buckets full.
  • Car Wash: Sweep inside.
  • Shovelling, salting and maintaining outside areas during inclement weather.
• Merchandising
  • Stock, front, and face all merchandise.
  • Bag Ice.
  • All merchandised priced.
  • Cooler fronted and labels faced.
  • Stock fountain, cooler, and freezer.
  • Brew Coffee.
  • No out of date merchandise.
  • Move and build displays.
• Sales Counter
  • Proper Cig. display, products priced.
  • Stock lottery supplies and cigarettes.
  • Control inventory and protect company assets.
• Accounting/Legal
  • Proper cash, credit card, and check accountability at end of shift.
  • Basic math computation to count back change.
  • Adhere to policies on age restricted product sales.
• Inventory Control
  • Observe and react to shoplifters and gas theft.
• Misc.
  • Check in vendors, and gas deliveries.
  • Ability to operate POS, lottery, phone card and money order machines.
  • Attend store meetings.
  • Assist managers to recruit new employees.

Candidate Profile

In addition to being able to perform the job duties outlined above, below are important expectations while working on our team:

• People oriented, friendly, enthusiastic, smiles.
• Provides upward feedback to management.
• Respectful and polite.
• Able to work alone and on a team.
• Demonstrate a sense of urgency (move fast).
• Able to stay busy between customers.
• Honest.
• Flexible.
• Willing to learn.
• Willing to help associates and customers.
• Communicates effectively with Store Manager, team members, vendors, and customers.
• Multi-Task: able to successfully complete multiple tasks independently.
• Dependable & punctual – consistently reports to work on time and provides proper notice if necessary.
• Identifies problems and resolves issues quickly and effectively.

Professional Image: Our professional image standards include:

• Proper uniform and name tag at all times.
• No gossiping or profanity.
• Proper hygiene: showered, clean shaved, clean hair, no body odour, clean uniform, fresh breath, clean fingernails.
• No cell phone for calls or texting permitted while on duty, only emergency calls from family or friends can be placed to or from store phone only.

Position Requirements:

• Must be in physically good shape and able to lift, bend and stand up to eight hours.
• Must be able to balance on step stool or stepladder.
• Must be able to work in a cooler at a temperature of 36 degrees for up to 30 minutes.
• Must be able to lift and carry 50 lbs.
• Tolerate exposure to gasoline fumes and cleaning products.
• Visual acuity to check identification.
• Must be able to do basic math at the 8th grade level.
• Must be able to speak, read and write English at 8th grade level and communicate with customers in English.
• Class C Operator Certification Required.

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: Food and Beverage Retail