Senior Event Registration & Technology Manager

We're looking for a Senior Event Registration & Technology Manager to join our team. You’ll provide technical leadership for the planning, implementation, and optimization of registration and event technology solutions, overseeing the attendee journey from registration and housing through virtual/hybrid delivery and reporting. This role suits someone equally comfortable architecting a multi-track registration build, managing a vendor relationship, or troubleshooting a livestream, someone who thrives under pressure and partners closely with clients and cross-functional teams to deliver seamless, secure, data-driven event experiences.

Key Responsibilities

• Own registration platform builds in Swoogo and Cvent — workflows, conditional logic, pricing, codes, and multi-track paths.
• Build event websites, forms, dashboards, and communications with a creative eye for design.
• Scope and manage the broader event technology stack: CFP, SRC, content resource centers, meeting tools, onsite badging/tracking, and mobile apps.
• Own mobile event app management – sourcing, vendor selection, evaluating and presenting technology differences to clients, API integrations, build, testing, and updates.
• Manage session registration, attendance tracking, capacity, and waitlists.
• Manage technology vendor relationships, including issue resolution and escalations.
• Maintain attendee data integrity across event technology platforms while developing and distributing accurate registration, attendance, and engagement reports throughout the event lifecycle.
• Understand and support compliance with data privacy and security standards (such as PCI DSS, SOC 2, and GDPR) within registration platforms and event apps, including configuring consent settings, collecting required compliance information during setup, and managing attendee data deletion requests.
• Stay current on emerging event technology trends, platforms, and industry best practices, and recommend solutions aligned with client goals, event objectives, and attendee experience.

Communications

• Develop a comprehensive event communications plan including invitations, reminders, logistics, onsite emails, and post event follow up/surveys.
• Draft, edit, and proof attendee communications across the event lifecycle.
• Manage delivery schedules, segmentation, and client brand/tone consistency.
• Monitor email performance, analyze key metrics, and recommend improvements to enhance engagement.

Housing

• Manage hotel room blocks, housing portals, rooming lists, and reservation processes, ensuring accurate room assignments, inventory management, and a seamless booking experience.
• Monitor hotel pickup, room block utilization, and attrition exposure, preparing regular reports and partnering with hotel contacts and internal teams to recommend adjustments that maximize block performance and minimize financial risk.
• Resolve attendee housing inquiries, including modifications, cancellations, and special accommodations, while delivering a high level of customer support.
• Coordinate VIP housing and accommodations by managing room assignments, amenities, arrival/departure details, and special requests, while partnering with clients, hotels, and internal teams to ensure a seamless VIP experience.

Virtual & Hybrid Events

• Manage virtual/hybrid event platforms, livestream production, run of show execution, speaker transitions, audience engagement tools, and virtual sponsor/exhibitor experiences to deliver a seamless attendee experience.
• Configure and support livestreaming and on-demand content delivery, ensuring content is delivered accurately and performs as expected across all viewing channels.
• Partner with AV, production, and platform vendors throughout planning, rehearsals, and live event execution, coordinating technical requirements, conducting testing, troubleshooting issues in real time, and ensure successful event delivery.

Attendee Support & Onsite Execution

• Provide first line support for attendees, clients, and internal teams through Freshdesk and other support channels, while developing and maintaining FAQs and self-service resources to improve the attendee experience and reduce support requests.
• Oversee all onsite event technology operations, including badge printing, attendee check-in, self-service kiosks, lead retrieval, session scanning, and registration hardware, ensuring systems are fully tested, operational, and supported throughout the event.
• Train, schedule, and manage onsite registration staff, temporary personnel, and contractors, providing leadership, assigning responsibilities, and ensuring exceptional customer service and efficient event execution.
• Develop, document, and maintain onsite standard operating procedures, training materials, quality assurance checklists, and contingency plans to ensure consistent execution and rapid resolution of onsite issues.

Client & Cross-Functional Management

• Serve as primary technical point of contact for clients on assigned events.
• Partner with internal stakeholders on project plans, timelines, and deliverables.
• Drive event tech workstream meetings on assigned events; maintain workback plans and budget tracking as required.
• Mentor team members on registration, housing, communications, and virtual platform best practices.

What We’re Looking For

• 8+ years managing event registration and technology, agency or corporate events preferred.
• Demonstrated ability to thrive in fast-paced, high pressure environments, balancing multiple concurrent projects while collaborating effectively with clients, vendors, and cross-functional teams.
• Proven expertise in Swoogo and Cvent, including housing and session modules.
• Experience building complex event and registrations websites with layered conditional logic, pricing structures, discount/promo codes, and multi-track paths.
• Experience managing mobile event apps, including vendor sourcing, comparing and communicating platform tradeoffs to decision makers, API integrations, build/configuration, testing, and post-launch updates.
• Experience with large scale, high attendance events and varied formats (kickoffs, conferences, incentive programs, roadshows, advisory/board meetings).
• Proven ability to mentor, coach, and develop less experienced team members through technical guidance, knowledge sharing, and constructive feedback.
• Experience managing event tech budgets, vendors, and stakeholder relationships.
• Exceptional written and verbal communication, with strong organizational and time-management skills.
• Experience managing attendee communications and surveys end to end.
• Hands-on experience with virtual/hybrid platforms and streaming tools.
• Working knowledge of PCI DSS, SOC 2, and GDPR as applied to registration and attendee data.
• Experience with attendee help desk support, ideally Freshdesk.
• Strong track record managing hotel room blocks and housing logistics.
• Exceptional attention to detail and data integrity across multiple systems.
• Creative eye for event website design, with familiarity in Canva or similar design tools.
• Awareness of event industry trends as it relates to event technology.
• Comfortable working independently in a remote environment with flexibility to travel and work extended/non traditional hours.
• Must reside in New England, as travel to RI/MA for monthly team meetings is required.