At a Glance
- Tasks: Lead the tech side of event registration and ensure seamless attendee experiences.
- Company: Join a dynamic team at a leading event management company.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Remote work with occasional travel to New England for team meetings.
- Why this job: Be at the forefront of event technology and make a real impact on memorable experiences.
- Qualifications: 8+ years in event tech, strong communication skills, and a creative mindset.
The predicted salary is between 60000 - 80000 £ per year.
We're looking for a Senior Event Registration & Technology Manager to join our team. You'll provide technical leadership for the planning, implementation, and optimization of registration and event technology solutions, overseeing the attendee journey from registration and housing through virtual/hybrid delivery and reporting.
This role suits someone equally comfortable architecting a multi-track registration build, managing a vendor relationship, or troubleshooting a livestream, someone who thrives under pressure and partners closely with clients and cross-functional teams to deliver seamless, secure, data-driven event experiences.
Key Responsibilities- Registration & Event Technology
- Own registration platform builds in Swoogo and Cvent — workflows, conditional logic, pricing, codes, and multi-track paths
- Build event websites, forms, dashboards, and communications with a creative eye for design
- Scope and manage the broader event technology stack: CFP, SRC, content resource centers, meeting tools, onsite badging/tracking, and mobile apps
- Own mobile event app management – sourcing, vendor selection, evaluating and presenting technology differences to clients, API integrations, build, testing, and updates
- Manage session registration, attendance tracking, capacity, and waitlists
- Manage technology vendor relationships, including issue resolution and escalations
- Maintain attendee data integrity across event technology platforms while developing and distributing accurate registration, attendance, and engagement reports throughout the event lifecycle
- Understand and support compliance with data privacy and security standards (such as PCI DSS, SOC 2, and GDPR) within registration platforms and event apps
- Stay current on emerging event technology trends, platforms, and industry best practices, and recommend solutions aligned with client goals, event objectives, and attendee experience
- Communications
- Develop a comprehensive event communications plan including invitations, reminders, logistics, onsite emails, and post event follow up/surveys
- Draft, edit, and proof attendee communications across the event lifecycle
- Manage delivery schedules, segmentation, and client brand/tone consistency
- Monitor email performance, analyze key metrics, and recommend improvements to enhance engagement
- Housing
- Manage hotel room blocks, housing portals, rooming lists, and reservation processes
- Monitor hotel pickup, room block utilization, and attrition exposure, preparing regular reports and partnering with hotel contacts and internal teams
- Resolve attendee housing inquiries, including modifications, cancellations, and special accommodations
- Coordinate VIP housing and accommodations by managing room assignments, amenities, arrival/departure details, and special requests
- Virtual & Hybrid Events
- Manage virtual/hybrid event platforms, livestream production, run of show execution, speaker transitions, audience engagement tools, and virtual sponsor/exhibitor experiences
- Configure and support livestreaming and on-demand content delivery
- Partner with AV, production, and platform vendors throughout planning, rehearsals, and live event execution
- Attendee Support & Onsite Execution
- Provide first line support for attendees, clients, and internal teams
- Oversee all onsite event technology operations
- Train, schedule, and manage onsite registration staff, temporary personnel, and contractors
- Develop, document, and maintain onsite standard operating procedures, training materials, quality assurance checklists, and contingency plans
- Client & Cross-Functional Management
- Serve as primary technical point of contact for clients on assigned events
- Partner with internal stakeholders on project plans, timelines, and deliverables
- Drive event tech workstream meetings on assigned events
- Mentor team members on registration, housing, communications, and virtual platform best practices
- 8+ years managing event registration and technology, agency or corporate events preferred
- Demonstrated ability to thrive in fast-paced, high pressure environments
- Proven expertise in Swoogo and Cvent, including housing and session modules
- Experience building complex event and registrations websites
- Experience managing mobile event apps
- Experience with large scale, high attendance events
- Proven ability to mentor, coach, and develop less experienced team members
- Experience managing event tech budgets, vendors, and stakeholder relationships
- Exceptional written and verbal communication, with strong organizational and time-management skills
- Experience managing attendee communications and surveys end to end
- Hands-on experience with virtual/hybrid platforms and streaming tools
- Working knowledge of PCI DSS, SOC 2, and GDPR as applied to registration and attendee data
- Experience with attendee help desk support
- Strong track record managing hotel room blocks and housing logistics
- Exceptional attention to detail and data integrity across multiple systems
- Creative eye for event website design
- Awareness of event industry trends as it relates to event technology
- Comfortable working independently in a remote environment with flexibility to travel and work extended/non traditional hours
- Must reside in New England, as travel to RI/MA for monthly team meetings is required
Senior Event Registration & Technology Manager in London employer: Garnishevent
Garnishevent is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those passionate about event technology. With a strong emphasis on employee growth, we offer numerous opportunities for professional development and collaboration within a supportive team environment. Located in the United Kingdom, our company provides a unique chance to engage with diverse events while enjoying the benefits of flexible working arrangements and travel for team meetings.
We think you need these skills to ace Senior Event Registration & Technology Manager in London
Technical Leadership
Event Technology Management
Swoogo
Cvent
API Integrations
Data Privacy Compliance (PCI DSS, SOC 2, GDPR)
Event Communications Planning
