Food and Beverage Team Member in Birmingham

Brightstar is an award-winning hospitality management company, with a proven track record in delivering excellence. Our motto is people, quality, profit, and it’s no accident that people come first. We know that great things come from great people! We are passionate about creating an environment where our employees can bring their A-game and be their best selves.

As a F&B Team Member, you’ll deliver friendly, professional service across our restaurants, bars, and room service, playing a key role in shaping memorable guest experiences. Whether serving a delicious breakfast, cocktail at the bar, or late-night room service, you’ll ensure every interaction is smooth, efficient, and welcoming. Brightstar’s values are at the heart of everything we do: Have Fun, Enjoy Your Work, Act with Integrity, Reach for More, and Take Care. You’ll live these values by creating positive guest connections, supporting your team, and maintaining high service standards across all food and beverage areas.

Objectives of this role:

• Deliver warm and professional service across all food and beverage outlets.
• Accurately take and serve orders to guests in a timely manner.
• Keep dining areas clean, prepared, and well-stocked for service.
• Respond to guest needs and feedback with courtesy and care.
• Work closely with kitchen and front-of-house teams to ensure smooth operations.

Key Responsibilities

People

• Greet guests warmly and build rapport to enhance their dining experience.
• Communicate clearly with team members and other departments.
• Support a positive and respectful team atmosphere.
• Respond to guest requests and resolve minor concerns confidently.
• Assist new team members by sharing knowledge and guidance.
• Demonstrate a helpful, flexible approach to teamwork.
• Embody Brightstar values in every guest and team interaction.

Quality

• Serve food and drinks accurately, efficiently, and to brand standards.
• Set up and clear tables, service areas, and equipment before and after service.
• Maintain cleanliness and presentation across all F&B areas.
• Ensure compliance with food hygiene, health, and safety regulations.
• Follow procedures for room service, bar service, and restaurant operations.
• Ensure all guest interactions are courteous, timely, and tailored.
• Keep menus, condiments, and stations tidy and up to date.

Profit

• Upsell food, drinks, and special offers where appropriate.
• Handle transactions accurately using POS systems.
• Avoid waste by following portion guidelines and reporting low stock.
• Assist with inventory checks and stock rotation procedures.
• Contribute to positive guest experiences that drive repeat business.
• Support efficient service flow to maximise cover turnover.
• Suggest ways to improve sales, speed of service, or guest satisfaction.

Responsible Business

• Follow all health & safety and food hygiene regulations.
• Ensure safe handling of food, beverages, and service equipment.
• Treat all guests and colleagues fairly and respectfully.
• Comply with hotel sustainability policies (e.g., waste sorting, energy saving).
• Wear uniform and PPE as required and maintain a professional appearance.
• Report hazards, incidents, or equipment faults promptly.
• Protect guest privacy and handle sensitive information appropriately.
• Comply with all company policies, procedures, and operational standards including any hotel-specific brand standards.
• Complete all E-learning and mandatory training within required timeframes.

Skills and Qualifications

• Excellent verbal communication and guest service skills.
• Ability to multitask and stay organised in a busy environment.
• Positive, team-oriented attitude with attention to detail.
• Adaptable and calm under pressure.
• Knowledge of food hygiene and safety procedures.
• Willingness to work late nights when required, including cleaning and closing duties after service.
• Previous experience in hospitality or F&B service (preferred).
• Proficiency in a second language (preferred).
• Familiarity with POS systems or table service procedures (preferred).

The above responsibilities are intended to describe the general nature of the role and are not intended to be an exhaustive list.