At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest experiences and operational excellence.
- Company: Join the vibrant Garner Hotels, part of IHG Hotels & Resorts.
- Benefits: Enjoy discounted hotel stays, food, and a pension scheme.
- Other info: Be part of a supportive culture that values transparency and personal growth.
- Why this job: Shape the future of hospitality in a newly refurbished hotel opening in Summer 2026.
- Qualifications: Experience in guest service management and a passion for hospitality.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a dynamic, experienced Guest Service Manager to lead our Front Office and F&B Operations at the newly refurbished Garner Elgin hotel set to reopen in Summer 2026. This is a unique opportunity within our 7 Hospitality Management portfolio to play a key role in shaping guest experience from day one of reopening. You will support the successful launch of the hotel by building and motivating a high performing team, driving operational excellence, and delivering on the Garner promise of dependable comfort and relaxed hospitality.
Garner is a fresh and vibrant hotel brand by IHG Hotels & Resorts, built for travellers who seek value without compromise. With warm service, stylish comfort, and the confidence of a global brand, Garner Hotels are changing the way guests experience midscale hospitality.
As Guest Service Manager, you will oversee the day-to-day operation of Front Office and F&B, ensuring exceptional guest journeys across all touchpoints. From leading and developing your team to maintaining brand standards and creating a welcoming atmosphere, this is a fantastic opportunity to make a lasting impact within an exciting reopening project.
Key Responsibilities
- Lead and manage the guest service team to deliver exceptional hospitality
- Develop and implement service standards and guest engagement strategies
- Handle complex guest issues, complaints, and feedback with professionalism and urgency
- Monitor guest satisfaction metrics and drive continuous improvement initiatives
- Coordinate with other departments to ensure seamless guest experiences
- Train, coach, and motivate guest service staff to achieve high performance
- Manage guest service budgets, resources, and operational workflows
- Oversee reservation management and front desk operations as needed
- Ensure compliance with brand standards, health & safety, and regulatory requirements
Our Values
- Transparency: We share information openly so everyone can make informed decisions
- Ownership: We take responsibility for outcomes, not just tasks
- Driven: We focus on results and constantly push for improvement
- Investment in our people: We grow talent, support learning and unlock potential
Pension Scheme
Discounted Hotel Stays across our 7H Portfolio
Discounted Food and Beverage across our 7H Portfolio
Guest Service Manager in Elgin employer: Garner Eight Acres Elgin
At Garner Elgin, part of the IHG Hotels & Resorts family, we pride ourselves on being an exceptional employer that values transparency, ownership, and investment in our people. As a Guest Service Manager, you will not only lead a passionate team in a newly refurbished hotel but also enjoy benefits like discounted stays and food across our portfolio, all while contributing to a vibrant work culture that prioritises employee growth and operational excellence. Join us in shaping memorable guest experiences from day one of our reopening in Summer 2026.
