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- Tasks: Be the go-to person for customer queries and support our Claims team.
- Company: Join GardX Group, a leader in automotive solutions with a culture of innovation.
- Benefits: Enjoy competitive salary, hybrid working, and comprehensive benefits.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in customer service while growing your career.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 26000 - 26000 £ per year.
At GardX Group, we are at the forefront of providing cutting edge products, insurance, and digital solutions to car dealerships and OEM’s across the world. Our commitment to excellence and our deep understanding of the automotive sector have positioned us as a market leader.
Your Role: You will be a key point of contact for our customers and business partners, ensuring a smooth and efficient experience. You will be responsible for handling enquiries, processing administrative and system access requests, and providing support to the Claims team.
- Respond to customer enquiries via phone, email, and other communication channels in a professional and timely manner.
- Process customer information efficiently.
- Maintain and update customer records and databases.
- Collaborate with internal teams to resolve customer issues and provide timely feedback.
- Assist in the preparation of reports and documentation as required.
- Handle administrative tasks, such as data entry, and office support, to ensure the smooth operation of the customer service department.
- Provide exceptional customer service and ensure customer satisfaction.
Skills Required:
- Strong communication skills, both verbal and written, with the ability to build positive relationships with customers and colleagues.
- Excellent organisational skills and attention to detail.
- Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable working with customer databases or CRM systems.
- Ability to handle multiple tasks and prioritise effectively in a fast-paced environment.
- A proactive, problem-solving approach and a positive attitude.
Company Culture and Values: At GardX we have a culture that trusts and inspires people to make a difference. We believe deeply in the power of innovation. We place partnerships at the heart of our strategy, and we know that doing things differently is the only way to disrupt and dominate our core markets. Above all, GardX know that by investing in the potential of our people we’re making a sure-fire investment in the success of our brands and our partners for generations to come. Every person that joins GardX is welcome with the opportunity to create their own lasting legacy.
So, what’s in it for you? Our business has seen continued growth for 20 years in scale, ambition, and diversity. That growth naturally creates opportunity for our people to progress too. So, when you go with GardX, you’re choosing a career where you’re encouraged to progress, given the freedom to innovate, a business with strong values and support as part of a close-knit team that shares the same global purpose.
Compensation and Benefits:
- Ongoing Career Development
- Training & Personal Development
- Comprehensive Benefits Package
- Competitive Benchmarked Salary
- Wellbeing Support
- Hybrid & Flexible Working
- Opportunities for Global Mobility
- State of the Art Offices
- Up to 28 days Holiday* + Plus Bank Holidays
- Birthday off
- Company Pension Scheme
- On-Site Personal Trainer
- Perk Box
- EAP System
- *Holidays increase with Length of Service
Customer Services Administrator in Southampton employer: GardX
Contact Detail:
GardX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Administrator in Southampton
✨Tip Number 1
Get to know the company! Research GardX Group and understand their products and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be a key point of contact, make sure you can articulate your thoughts clearly. Role-play with a friend or use online resources to sharpen your verbal and written skills.
✨Tip Number 3
Be proactive during interviews! Prepare questions that show your enthusiasm for the role and how you can contribute to the team. This not only demonstrates your interest but also helps you stand out from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and comfortable navigating digital platforms, which is key for a Customer Services Administrator.
We think you need these skills to ace Customer Services Administrator in Southampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Services Administrator role. Highlight your relevant experience and skills that match the job description, especially your communication and organisational skills.
Showcase Your Customer Service Skills: Since you'll be a key point of contact for customers, emphasise any previous customer service experience you have. Share specific examples of how you've handled enquiries or resolved issues in a professional manner.
Be Detail-Oriented: Attention to detail is crucial in this role. When filling out your application, double-check for any typos or errors. A polished application reflects your organisational skills and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you’ll have access to all the latest updates about the role and our company culture.
How to prepare for a job interview at GardX
✨Know the Company Inside Out
Before your interview, take some time to research GardX Group. Understand their products, values, and culture. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Services Administrator, strong communication is key. Prepare examples of how you've successfully handled customer enquiries in the past. Be ready to demonstrate your verbal and written skills during the interview.
✨Highlight Your Organisational Skills
The role requires excellent organisational abilities. Think of specific instances where you've managed multiple tasks or maintained accurate records. Share these experiences to illustrate your capability to thrive in a fast-paced environment.
✨Emphasise Your Problem-Solving Approach
GardX values a proactive attitude. Prepare to discuss challenges you've faced in previous roles and how you resolved them. This will showcase your ability to think on your feet and contribute positively to the team.