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- Tasks: Investigate and assess claims, negotiate settlements, and ensure fair resolutions.
- Company: Join GardX, a leader in innovative automotive solutions with a supportive culture.
- Benefits: Competitive salary, hybrid working, personal development, and wellness support.
- Other info: Opportunities for career growth and a chance to create your legacy.
- Why this job: Be part of a dynamic team making a real impact in the automotive industry.
- Qualifications: Strong communication skills and a proactive problem-solving attitude.
The predicted salary is between 27000 - 27000 £ per year.
At GardX, we are at the forefront of providing cutting edge products, insurance, and digital solutions to car dealerships and OEM’s across the world. Our commitment to excellence and our deep understanding of the automotive sector have positioned us as a market leader.
Come be part of a new project and new team that will be embedded into an established 20 years business handling claims and customer service.
Your Role: You will be responsible for investigating and assessing claims on our product range to determine the extent of the liability, make a fair settlement with the claimant. Investigating the facts of the claim, collect and review the evidence, inspect and assess damage details, and interview relevant parties in order to determine the validity and value of the claim. You must be able to negotiate settlements, detect fraud, and use your knowledge to work towards a fair resolution. Full training will be provided.
Key Accountabilities:
- Carrying out investigations and gathering evidence.
- Assessing claims and determining liabilities.
- Negotiating settlements.
- Making recommendations to insurers.
- Liaising with claimants, clients and third parties.
- Adhere to the claim's procedure and service levels.
- Maintain system case records.
- Assist in data analysis and reporting.
- Ability to identify customer vulnerabilities and act accordingly.
- Maintaining positive internal and external relationships.
Skills Required:
- Excellent communication skills.
- Ability to interpret and communicate product terms and conditions.
- Ability to deliver outcomes to consumers in a constructive way.
- Strong investigative abilities.
- Objective decision making.
- Ability to negotiate with third parties.
- A proactive, problem-solving approach and a positive attitude.
Experience (preferred but not essential):
- Working in a high-volume customer service environment.
- Operating with a regulated framework.
- Working in a results-driven team environment.
Company Culture and Values: At GardX we have a culture that trusts and inspires people to make a difference. We believe deeply in the power of innovation. We place partnerships at the heart of our strategy, and we know that doing things differently is the only way to disrupt and dominate our core markets. Above all, GardX know that by investing in the potential of our people we’re making a sure-fire investment in the success of our brands and our partners for generations to come. Every person that joins GardX is welcome with the opportunity to create their own lasting legacy.
So, what’s in it for you? Our business has seen continued growth for 20 years in scale, ambition, and diversity. And that growth naturally creates opportunity for our people to progress too. So, when you go with GardX, you’re choosing a career where you’re encouraged to progress, given the freedom to innovate, a business with strong values and support as part of a close-knit team that shares the same global purpose.
Compensation and Benefits:
- Ongoing Career Development
- Training & Personal Development
- Comprehensive Benefits Package
- Competitive Benchmarked Salary
- Healthcare & Wellbeing Support
- Hybrid & Flexible Working
- State of the Art Offices
- Up to 28 days Holiday* + Plus Bank Holidays
- Birthday off
- Company Pension Scheme
- On-Site Personal Trainer
- On-Site Gym
- Perk Box
- EAP System
*Holidays increase with Length of Service
Claims Administrator in Southampton employer: GardX
Contact Detail:
GardX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Administrator in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the automotive and insurance sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common claims-related questions. Think about how you'd handle specific scenarios, like negotiating settlements or investigating claims. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Show off your skills! If you have any relevant experience or projects, create a portfolio or a presentation to share during interviews. This will help you stand out and demonstrate your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Claims Administrator in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Administrator role. Highlight any relevant experience, especially in customer service or claims handling, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with our values at GardX. Keep it concise but impactful!
Showcase Your Investigative Skills: Since the role involves investigating claims, be sure to mention any past experiences where you've had to gather evidence or assess situations critically. We love a proactive problem-solver!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with GardX!
How to prepare for a job interview at GardX
✨Know Your Claims Inside Out
Before the interview, make sure you understand the claims process thoroughly. Familiarise yourself with common types of claims and the key factors that determine liability. This will help you answer questions confidently and demonstrate your investigative abilities.
✨Show Off Your Communication Skills
Since excellent communication is crucial for a Claims Administrator, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated complex information in the past, especially in customer service scenarios.
✨Prepare for Negotiation Scenarios
Expect to be asked about negotiation tactics during the interview. Think of specific instances where you successfully negotiated a resolution, whether in a professional or personal context. This will showcase your ability to handle settlements and work towards fair outcomes.
✨Emphasise Your Problem-Solving Mindset
GardX values a proactive approach, so be ready to discuss how you've tackled challenges in previous roles. Share stories that highlight your problem-solving skills and positive attitude, as these traits are essential for success in this role.