At a Glance
- Tasks: Onboard new dealers, resolve issues, and manage operational tasks in a dynamic environment.
- Company: Join GardX Group, a leader in automotive solutions with a culture of innovation.
- Benefits: Enjoy competitive salary, hybrid working, personal development, and wellness support.
- Other info: Be part of a supportive team that values innovation and personal growth.
- Why this job: Make a real impact in a growing company while developing your career.
- Qualifications: Ideal for those with admin or service delivery experience, especially in automotive or finance.
The predicted salary is between 24300 - 29700 £ per year.
At GardX Group, we are at the forefront of providing cutting edge products, insurance, and digital solutions to car dealerships and OEM’s across the world. Our commitment to excellence and our deep understanding of the automotive sector have positioned us as a market leader. As we continue to expand, we’re seeking a dynamic Service Delivery Executive to play a pivotal role in our growth journey.
Your Role: Reporting to the Operations Manager, you will be a key member of our Operations team. You will own the onboarding of new dealers onto our systems, deliver rate changes and new product set-ups, resolve dealer issues quickly, and keep our telephony platform running smoothly. We are looking for someone who can be trusted with tasks of varying complexity, takes ownership, and knows when to seek advice without being asked. This role will suit someone who is accurate, with a keen eye for detail, and who is confident working independently. You will be comfortable juggling several live dealer issues at once while keeping onboarding and rate changes on track, and you will have the technical curiosity to get to the bottom of API and system problems. Experience in administration, service delivery or dealer support is ideal, and a background in automotive, finance or insurance would be a bonus.
Key Accountabilities:
- Own the end-to-end onboarding of new dealers and dealer groups onto our systems, to agreed timelines.
- Implement rate changes and new product set-ups in collaboration with the pricing and compliance teams, ensuring accuracy.
- Investigate and resolve dealer issues quickly and effectively, including API and registration problems, escalating where appropriate.
- Administer the Daktela telephony system and deliver improvements to streamline it when required.
- Manage a varied workload of operational tasks, using your own judgement and seeking advice unprompted when needed.
- Support the implementation of new processes and procedures, identifying and delivering improvements to existing ones.
- Process and report on data accurately.
- Produce and maintain version control of company documents, such as manuals, policies, procedures and guidelines, and administer the e-learning platform.
- Build and maintain positive relationships with dealers, key clients and colleagues across the business.
- Support the delivery of wider business objectives.
Company Culture and Values:
At GardX we have a culture that trusts and inspires people to make a difference. We believe deeply in the power of innovation. We place partnerships at the heart of our strategy, and we know that doing things differently is the only way to disrupt and dominate our core markets. Above all, GardX know that by investing in the potential of our people we’re making a sure-fire investment in the success of our brands and our partners for generations to come. Every person that joins GardX, is welcome with the opportunity to create their own lasting legacy.
So, what’s in it for you?
Our business has seen continued growth for 20 years in scale, ambition, and diversity. And that growth naturally creates opportunity for our people to progress too. So, when you go with GardX, you’re choosing a career where you’re encouraged to progress, given the freedom to innovate, a business with strong values and support as part of a close-knit team that shares the same global purpose.
Compensation and Benefits:
- Ongoing Career Development
- Training & Personal Development
- Comprehensive Benefits Package
- Competitive Benchmarked Salary
- Healthcare & Wellbeing Support
- Hybrid & Flexible Working
- Opportunities for Global Mobility
- State of the Art Offices
- Up to 28 days Holiday* + Plus Bank Holidays
- Birthday off
- Company Pension Scheme
- On-Site Personal Trainer
- Perk Box
- EAP System
- *Holidays increase with Length of Service
Service Delivery Executive employer: GardX
At GardX, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Port Solent where innovation and collaboration thrive. Our commitment to employee growth is evident through ongoing career development opportunities, comprehensive benefits, and a supportive culture that encourages you to make a meaningful impact. Join us and be part of a close-knit team dedicated to excellence in the automotive insurance sector, where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GardX. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GardX before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Delivery Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GardX:Your cover letter is your chance to shine! Tell us why you want to work at GardX specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GardX!
How to prepare for a job interview at GardX
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
