At a Glance
- Tasks: Build relationships with automotive customers and help them maximise our digital technology.
- Company: Join GardX, a growing player in the automotive tech sector.
- Benefits: Enjoy 24 days' holiday, hybrid working, and a 4pm finish on Fridays.
- Other info: Great career growth opportunities in a dynamic and supportive environment.
- Why this job: Make an impact in the automotive industry while developing your skills.
- Qualifications: No specific experience needed; just a passion for technology and customer success.
The predicted salary is between 40500 - 49500 £ per year.
Port Solent | Hybrid Working
Automotive | Digital | Customer Success
Love working with customers, technology and data? We are looking for someone to join our growing digital team at GardX, helping some of the UK's automotive retailers, dealer groups and OEM partners get more from our digital merchandising technology. This isn't a traditional customer service role.
You will build relationships with customers, help them get the best from our technology, look at how their digital products are performing and use data to identify opportunities to improve results. If you're confident with customers, commercially minded and enjoy technology, this could be a great next step in your career.
What you will be doing
- You will manage relationships with your own portfolio of automotive customers, supporting them from onboarding onwards.
- Build strong relationships with dealerships, dealer groups and OEM partners.
- Help new customers get up and running successfully.
- Deliver online demonstrations, training and best-practice sessions.
- Encourage customers to make greater use of our digital products and features.
- Review dashboards and performance data to understand what's working.
- Turn data into straightforward recommendations customers can act on.
- Spot opportunities to improve customer performance and engagement.
- Resolve day-to-day questions and coordinate any issues internally.
- Work closely with our Sales and Account Management teams to support customer retention and growth.
Who we are looking for
You don't necessarily need to have worked in Customer Success before. You could currently be working in automotive, account management, customer service, digital, SaaS or a commercially focused support role and be looking for your next step. What matters to us is that you're:
- Naturally good at building relationships.
- Confident speaking with customers.
- Comfortable learning and demonstrating technology.
- Interested in data and what it tells you.
- Commercially aware and able to spot opportunities.
- Organised and comfortable managing several customers at once.
- Proactive – you don't wait for customers to tell you there's a problem.
Experience within automotive retail or digital/SaaS technology would be a real advantage, but we're more interested in finding someone with the right attitude and potential.
Why GardX?
Join an ambitious business where you can develop your skills and build a career in the growing automotive technology sector. You will also receive:
- 24 days' holiday, increasing with length of service
- Your birthday off
- Hybrid working
- 4pm finish on Fridays
- On-site gym
- Personal Trainer sessions on Tuesdays and Thursdays
- Company pension
- Perkbox
- Employee Assistance Programme
- Doctor on Call
- Learning and development opportunities
Interested? If you enjoy working with people, technology and data and want to develop your career within the automotive digital sector, we would love to hear from you.
Digital Customer Success Executive – Automotive in Portsmouth employer: GardX
At GardX, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Port Solent where innovation and collaboration thrive. Our commitment to employee growth is evident through ongoing career development opportunities, comprehensive benefits, and a supportive culture that encourages you to make a meaningful impact. Join us and be part of a close-knit team dedicated to excellence in the automotive insurance sector, where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Customer Success Executive – Automotive in Portsmouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GardX. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GardX before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Digital Customer Success Executive – Automotive in Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GardX:Your cover letter is your chance to shine! Tell us why you want to work at GardX specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GardX!
How to prepare for a job interview at GardX
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
