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- Tasks: Lead the claims team and manage end-to-end claims processes for high-quality service.
- Company: Join GardX, a market leader in innovative insurance solutions and digital services.
- Benefits: Enjoy competitive salary, comprehensive benefits, and ongoing career development opportunities.
- Other info: Be part of a culture that values trust, empowerment, and personal growth.
- Why this job: Make a real impact in a dynamic role that champions innovation and customer focus.
- Qualifications: Experience in claims or operations management with strong leadership and analytical skills.
The predicted salary is between 40000 - 40000 £ per year.
Salary – Up to £40,000 PA
Location: Port Solent - On Site
At GardX Group, we are proud to lead the way in delivering innovative products, insurance solutions, and digital services to our partners globally. With a focus on excellence and continuous improvement, we continue to set benchmarks as a market leader.
Your Role:
As the Claims Manager, you will take full ownership of the end-to-end management of our claims function. You will be responsible for leading the team, driving operational performance, and ensuring the delivery of a high-quality, customer-focused service. This is a strategic and hands-on leadership role, critical to the ongoing development and success of the function.
Key Accountabilities:
- Manage the overall performance of the claims function, including people, processes, and systems.
- Lead, coach, and develop the claims team to ensure high standards of service, accuracy, and compliance.
- Own and refine claims strategies, policies, and procedures in line with business goals and best practice.
- Act as a senior escalation point for complex or high-value cases, providing oversight and decision-making support.
- Collaborate with senior leadership, customer service, finance, and external partners to ensure effective end-to-end case management.
- Monitor and report on key performance metrics, trends, and risk indicators to support informed decision-making.
- Champion continuous improvement, identifying opportunities to enhance efficiency, automation, and customer outcomes.
- Ensure all claims are handled in line with company procedures, policy terms, and regulatory requirements, maintaining a strong focus on fairness and consistency.
- Lead internal audits and support external reviews by preparing documentation, addressing findings, and implementing corrective actions where required.
- Manage and resolve customer complaints in a timely and professional manner, ensuring a positive outcome while adhering to service standards.
Skills & Experience Required:
- Proven experience in a claims, operations, or service delivery management role (industry background not essential).
- Strong leadership capability, with experience managing and developing teams.
- Solid understanding of operational workflows, compliance, and risk management principles.
- Strong analytical and decision-making skills, with a commercial and customer-focused mindset.
- Confident communicator, able to influence and collaborate effectively across functions.
- Highly organised, results-driven, and adaptable, with a proactive approach to change and improvement.
Company Culture and Values:
At GardX, we foster a culture of trust, innovation, and empowerment. We place partnerships at the heart of our success and embrace change as the catalyst for growth. We believe in developing people, and that every team member has the opportunity to build their own legacy within our global business.
What’s in it for you?
Our sustained growth over the past 20 years has created exciting opportunities for our people. At GardX, you’ll be part of a forward-thinking organisation where you’re encouraged to challenge the status quo, develop your skills, and grow your career.
Compensation and Benefits:
- Ongoing Career Development
- Training & Personal Development
- Comprehensive Benefits Package
- Competitive Benchmarked Salary
- Healthcare & Wellbeing Support
- State-of-the-Art Offices
- Up to 28 Days Holiday* + Bank Holidays
- Birthday Off
- Company Pension Scheme
- On-Site Personal Trainer
- Perk Box
- EAP System
*Holidays increase with length of service
Claims Manager employer: GardX
Contact Detail:
GardX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and don’t be shy about letting people know you’re on the hunt for a Claims Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching GardX Group thoroughly. Understand their products, values, and culture. This way, you can tailor your responses to show how you fit right into their team and can drive operational performance.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've led teams, improved processes, or handled complex cases. This will showcase your experience and align with the key accountabilities of the Claims Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining GardX and being part of their innovative culture.
We think you need these skills to ace Claims Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Manager role. Highlight your leadership experience and any relevant skills that match the job description. We want to see how you can drive operational performance and lead a team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your experience aligns with our values at GardX. We love seeing passion and personality in applications!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to manage claims and improve processes. Numbers and results speak volumes, so don’t hold back on sharing your successes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at GardX!
How to prepare for a job interview at GardX
✨Know Your Claims Inside Out
Before the interview, make sure you understand the claims process thoroughly. Familiarise yourself with common challenges in claims management and think about how you would address them. This will show your potential employer that you're not just knowledgeable but also proactive in problem-solving.
✨Showcase Your Leadership Skills
As a Claims Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed and developed teams in the past. Highlight specific instances where your leadership made a difference, whether it was through coaching, resolving conflicts, or driving performance.
✨Demonstrate Your Analytical Mindset
Be ready to discuss how you approach data analysis and decision-making. Bring examples of how you've used metrics to improve operational performance or customer outcomes. This will illustrate your ability to make informed decisions that align with business goals.
✨Embrace the Company Culture
GardX values trust, innovation, and empowerment. Research their culture and think about how your personal values align with theirs. During the interview, express your enthusiasm for being part of a forward-thinking organisation and how you can contribute to their mission of continuous improvement.