Business Support Administrator

Business Support Administrator

Location: Port Solent, Portsmouth
Salary: Up to £27,000 per annum
Hours: Full-time
Working Arrangement: Hybrid and flexible working

Join Our Operations Team at GardX!

Are you organised, great at problem-solving and enjoy helping people? Do you have some experience in administration, customer support or working in a busy office environment?

If so, we'd love to hear from you!

We're looking for a Business Support Administrator to join our friendly Operations team at GardX.

This is a varied role where no two days are quite the same. You'll help support our dealership partners, set up new accounts, keep information accurate and resolve day-to-day queries.

You don't need to know the automotive or insurance industry already. We're looking for someone with some previous office-based experience, confidence using computer systems and a positive, can-do attitude. We'll help you learn the rest!

A Little About GardX

GardX is a leading provider of automotive protection products, warranties, insurance and digital solutions, working with some of the UK's biggest automotive dealerships and manufacturers.

We're a growing business with a friendly, supportive culture where people are encouraged to share ideas, learn new skills and make a difference.

What You'll Be Doing

Working closely with our Operations Manager and wider team, you'll help ensure everything runs smoothly for our dealership partners.

Your day-to-day responsibilities will include:

• Supporting our dealerships: Helping with queries, resolving issues and making sure our partners receive a great service.

• Setting up new accounts: Helping new dealerships get started on our systems, ensuring everything is set up correctly.

• Keeping information accurate: Updating product information, pricing and account details.

• Solving problems: Investigating system or registration issues and working with colleagues to find solutions.

• Supporting our systems: Helping administer the systems and tools our teams use every day, including our telephone platform.

• Managing administration: Maintaining documents, reports, procedures and training information.

• Improving how we work: Sharing ideas and helping make everyday processes easier and more efficient.

• Working as part of a team: Supporting colleagues across the business and ensuring tasks are completed accurately and on time.

It's a great opportunity to build your experience, learn more about business operations and develop your skills in a growing company.

What We're Looking For

You don't need years of experience or a background in the automotive industry.

We're looking for someone who has gained some practical experience in an administration, customer service, operations support or similar office-based role and is ready for their next step.

Ideally, you'll have:

• Around 1–2 years' experience in an office-based role, although we're happy to consider relevant transferable experience.

• Good organisational skills and attention to detail.

• Confidence using Microsoft Office, particularly Excel, Outlook and Word.

• A friendly, helpful approach and good communication skills.

• The ability to manage several tasks and prioritise your workload.

• A natural curiosity for understanding how things work and solving problems.

• Confidence learning new computer systems.

• A positive attitude and willingness to support others.

It would be great if you have experience in automotive, insurance or dealership support, but it's certainly not essential.

Most importantly, we're looking for someone dependable, enthusiastic and willing to learn.

Why Join GardX?

We believe in investing in our people and giving them opportunities to grow.

You'll be joining a supportive team where your contribution matters, your ideas are welcomed and you'll have the chance to develop your knowledge and experience.

Our benefits include:

• Salary up to £27,000 per annum.

• Hybrid and flexible working arrangements.

• 23 days' holiday, increasing to 28 days with length of service, plus bank holidays.

• An extra day off for your birthday.

• Training, development and career progression opportunities.

• Perkbox employee rewards and discounts.

• Employee Assistance Programme (EAP).

• Doctor on Call service.

• Company pension scheme.

• On-site gym and personal trainer.

• Modern offices in Port Solent.

• A friendly and supportive working environment.

Ready to Join Us?

If you're organised, enjoy helping people and have some office-based experience, we'd love to hear from you.

You don't need to tick every box. If you've got a great attitude, enjoy learning and think you'd be a good fit for our team, please get in touch.

Apply today and become part of the GardX story!